Endpoint Protection Small Business Edition

 View Only

Symantec Endpoint Protection Small Business Edition - Top Support Topic 

Aug 25, 2015 04:14 PM

One of the top support calls we receive is around failed installations of Endpoint Protection Small Business Edition. You may see an error message similar to the one attached to this blog. If you get this message, and are looking for assistance, please follow the below instructions for how to get help.

Step 1: Gather installation logs and reference number:

·%Programdata%\NortonInstaller\Logs\*all contents*

·%Programdata%\Symantec.Cloud\syminstall\*all contents*

 

Step 2: Create a case following the normal case creation methods below, and provide the installation logs and reference number.

- go to https://support.broadcom.com  (edited 4/10/23 ~jm) and have the account name and email ready

·Login at https://hostedendpoint.spn.com and use the “Support” pull down menu to create a case

 

For additional support concerns, please review these documents:

https://support.symantec.com/en_US/more-articles.64357.html?channelRefKey=null&localeCode=en_US&startDateInString=01%2F14%2F11&endDateInString=null&updatedSinceDateInString=null&viewRefKeys=ENTERPRISE&usergroupRefKeys=PUBLIC&categoryReferenceKey=64357&caselinkCaseValues=null&primarySortField=PUBLISHEDDATE&componentTitle=Recent+Articles

 

 

 

Statistics
0 Favorited
3 Views
1 Files
0 Shares
0 Downloads
Attachment(s)
png file
1x1.png   109 B   1 version
Uploaded - Apr 10, 2023

Tags and Keywords

Related Entries and Links

No Related Resource entered.