A Note to Backup Administrators and those who support them:
About three years ago, Symantec created a single website to accommodate tools and services that enhance the overall product experience for Enterprise products. Today, that website, Symantec Operations Readiness Tools (SORT), continues to focus on addressing some of the primary issues associated with Symantec Enterprise product deployments which, in turn, has increased customer satisfaction.
In April 2010, Symantec expanded SORT’s functionality to include support for NetBackup products by providing specific guidance on how to prepare a set of servers for installations and upgrades. SORT now assists NetBackup users by generating installation and upgrade reports which help;
- Ease the installation/upgrade process
- Ensure installation/upgrade preparedness, and
- Increase overall efficiency of performing the installation/upgrade
The two main tools to help backup administrators prepare NetBackup environments are the General Checklist and Custom Reports.
This service is used to quickly report on a broad set of operational areas to check across your entire environment for installing or upgrading NetBackup. For example, if you are currently running NetBackup Enterprise Server 6.5.3 on AIX 5.3 and want to upgrade your environment to version 7.0.1, the Checklist shows you all facets of operations to verify across Media Servers, Master Servers and Clients before entering a maintenance window. The Checklists can be tailored to your specific environment and include the following checks;
- System requirements
- Hardware and software compatibility lists
- NBU and OS patches
- SAN media servers and SAN Clients
- Symantec Documentation including Late Breaking News
- Virtual systems compatibility
- Cluster compatibility
- And more…
Visit SORT help and enter topic “What does an Installation and Upgrade checklist include?” in the search box to get more details about what checks are included in the Checklist.
Just like the Checklist, the Custom Report tool provides guidance on which aspects of server operations needs attention but with one major difference; the customer report provides detailed server specific recommendations on a per host basis.
The reporting process starts with a download of a data collector script that can run across all servers in a production environment (Windows and Unix/Linux). The data collector will;
- Collect server and environmental specific data
- Analyze that data based on the NetBackup product being installed or upgrades, and
- Produce a comprehensive report detailing what parameters need to be addressed prior to the installation or upgrade maintenance window.
The NetBackup Custom Report sample shows specific details about what is contained in a Custom Report.
In addition to NetBackup installation and upgrade support, SORT is shaping up to become a single information portal for all NetBackup support assistance. SORT provides quick access to other Support related topics such as NBU documentation, NBU patches, NBU white paper, NBU Forums, and help center.
All of this functionality is available through a single page that allows NetBackup users to access all NetBackup related features (http://sort.symantec.com/NetBackup).
Any suggested enhancements or improvements can be posted to the Symantec Connect Ideas page (https://www-secure.symantec.com/connect/storage-management/ideas) or submitted via the feedback link at the top of the SORT and MySORT pages.