Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.
Netting Out NetBackup

Symantec Operations Readiness Tools (SORT) for NBU

Created: 28 Mar 2011 • Updated: 22 Jan 2013 • 9 comments
jmartin's picture
0 0 Votes
Login to vote

A Note to Backup Administrators and those who support them:

About three years ago, Symantec created a single website to accommodate tools and services that enhance the overall product experience for  Enterprise products.  Today, that website, Symantec Operations Readiness Tools (SORT), continues to focus on addressing some of the primary issues associated with Symantec Enterprise product deployments which, in turn, has increased customer satisfaction.

In April 2010, Symantec expanded SORT’s functionality to include support for NetBackup products by providing specific guidance on how to prepare a set of servers for installations and upgrades.  SORT now assists NetBackup users by generating installation and upgrade reports which help;

-          Ease the installation/upgrade process

-          Ensure installation/upgrade preparedness, and

-          Increase overall efficiency of performing the installation/upgrade

The two main tools to help backup administrators prepare NetBackup environments are the General Checklist and Custom Reports.

General Checklists

This service is used to quickly report on a broad set of operational areas to check across your entire environment for installing or upgrading NetBackup.  For example, if you are currently running NetBackup Enterprise Server 6.5.3 on AIX 5.3 and want to upgrade your environment to version 7.0.1, the Checklist shows you all facets of operations to verify across Media Servers, Master Servers and Clients before entering a maintenance window.  The Checklists can be tailored to your specific environment and include the following checks;

-          System requirements

-          Hardware  and software compatibility lists

-          NBU and OS patches

-          SAN media servers and SAN Clients

-          Symantec Documentation including Late Breaking News

-          Virtual systems compatibility

-          Cluster compatibility

-          And more…

Visit SORT help and enter topic “What does an Installation and Upgrade checklist include?” in the search box to get more details about what checks are included in the Checklist.

Custom Reports

Just like the Checklist, the Custom Report tool provides guidance on which aspects of server operations needs attention but with one major difference; the customer report provides detailed server specific recommendations  on a per host basis. 

The reporting process starts with a download of a data collector script that can run across all servers in a production environment (Windows and Unix/Linux).  The data collector will;

-          Collect server and environmental specific data

-          Analyze that data based on the NetBackup product being installed or upgrades, and

-          Produce a comprehensive report detailing what parameters need to be addressed prior to the installation or upgrade maintenance window.

The NetBackup Custom Report sample shows specific details about what is contained in a Custom Report.

In addition to NetBackup installation and upgrade support, SORT is shaping up to become a single information portal for all NetBackup support assistance.  SORT provides quick access to other Support related topics such as NBU documentation, NBU patches, NBU white paper, NBU Forums, and help center.

All of this functionality is available through a single page that allows NetBackup users to access all NetBackup related features (http://sort.symantec.com/NetBackup).

Any suggested enhancements or improvements can be posted to the Symantec Connect Ideas page (https://www-secure.symantec.com/connect/storage-management/ideas) or submitted via the feedback link at the top of the SORT and MySORT pages.

Comments 9 CommentsJump to latest comment

Linas's picture

I have used Symantec enterprise products for ten yars the first time I heard of SORT or VOS

And the first time Symantec had any thing designed specifically to support Symantec enterprise products

+4
Login to vote
Linas's picture

I don’t understand why they say this is for Enterprise products.

This is only for Storage Foundation and Net Backup

+2
Login to vote
RWS's picture

those are for enterprise products and for retail products the need for extensive support is unwarranted. If upgrading a home package to a newer version fails the impact is frustrating and might cost $$. For a enterprise upgrade failures in production environment costs $$ and ALOT of monies and effort are expended to ensure neglibe impact and vendor support is available. Plus looks like SORTs only been out since April 2010 if I read it right.

0
Login to vote
NB_BCE_Adkisson's picture

The NetBackup General Checklist quickly became popular amongst the many customers I have assisted with upgrades to NBU 7.x.   The information provided for each component in the NetBackup domain is invaluable when preparing a major version upgrade.

Customers will also enjoy the NetBackup documentation links at the bottom of the checklist.  Nothing like having all your doc links in one central location!

One thing worth noting, when visiting the SORT website to generate a NetBackup Installation and Upgrade Checklist; you will notice after checklist is generated in your web browser, at the very top of the report there is a "Save as PDF" link.  This is very useful for sharing with colleagues or others who may be involved in the NetBackup upgrade process.

I encourage all NetBackup admins to become familar with the SORT website!

Chris Adkisson - Symantec NBU BCE
Determine if your systems are ready to install or upgrade to NBU 7.x
Visit: https://sort.symantec.com/checklist/install

+1
Login to vote
Marianne's picture

According to the brand-new NBU 7.1 Documentation TN: http://www.symantec.com/docs/TECH154178 :

Note: An Installation and Upgrade Checklist is available for NetBackup 7.1 on the Symantec Operations Readiness Tools web site to determine 7.1 requirements and documentation for master, media and clients:

 
Still nothing for 7.1 on SORT :
 
:
 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

-1
Login to vote
NB_BCE_Adkisson's picture

7.1 should be a drop-down option early next week (3/14 or 15)... which is when 7.1 becomes Generaly Available.

Chris Adkisson - Symantec NBU BCE
Determine if your systems are ready to install or upgrade to NBU 7.x
Visit: https://sort.symantec.com/checklist/install

+2
Login to vote
Marianne's picture

Seems the 7.1 reference in http://www.symantec.com/docs/TECH154178 :is a bit premature..........

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

-2
Login to vote
NB_BCE_Adkisson's picture

7.1 is an available drop-down option in SORT now.  :)

Chris Adkisson - Symantec NBU BCE
Determine if your systems are ready to install or upgrade to NBU 7.x
Visit: https://sort.symantec.com/checklist/install

-2
Login to vote
Michael G Andersen's picture

Have tried the SORT for Netbackup 7.1 against our Netbackup 7.0 and VBR systems.

Strangely SORT gives an error about postgreSQL is already install on the Netbackup 7.0 systems

SORT does not seem to be aware of VBR

+2
Login to vote