David Hare, Symantec’s vice president of Enterprise Support Services, was the featured keynote speaker at the Aberdeen Chief Service Officer Summit in Boston this morning. His keynote address was entitled “From Champions to Visionaries: Meeting Evolving Customer Needs - What's Next for Service?” David’s speech focused on the following:
- From reactive to preventive and on to predictive, the nature of service has evolved at Best-in-Class organizations. Evolution continues in the form of the development of net new services aimed at helping customers drive incremental value from their products and services. These services fit into the ever increasing revenue pressures that organizations face. Join us to explore the evolving role of service and support and get out in front of the steps that your organization can take to continue to deliver value to your customers.
For more information on David’s keynote address and the Chief Service Officer Summit, please go to http://summits.aberdeen.com/index.php/Chief-Service-Officer-Summit/2011-cso-summit-agenda.html.