Symantec was recently honored with three STAR Awards for Best Practices in Enterprise and Consumer Support from the Service & Support Professionals Association (SSPA), the largest and most influential association for technology service and support professionals. The company received STAR Awards for the following:

• Best Customer Commitment
• Best Use of Metrics and Business Intelligence
• Best Embedded Product Support

Symantec Enterprise Support was awarded Best Customer Commitment for exceptional organizational commitment, alignment, and focus around customer feedback, issues, and requests. Symantec Enterprise Support was also awarded Best Use of Metrics and Business Intelligence in recognition of its metrics and benchmarking program, which gathers data on all aspects of the operation to ensure that SLAs are met and that work is flowing according to internal objectives and targets.

On the consumer side, Symantec Consumer Support earned Best Embedded Product Support for its leadership in implementing diagnostic and “self-healing” functionality within the Norton products to reduce or eliminate the need for a customer to contact support. 

“STAR Award honorees set the pace for the entire industry, representing service and support organizations that demonstrate an ongoing high-level commitment to delivering world-class results,” said Stephen Smith, executive director of SSPA. “Symantec proved itself through very intense peer competition.”

Symantec was presented with the STAR Awards for Best Practices at the Technology Services World (TSW) conference in Silicon Valley. Symantec received 3 out of 9 awards, the most from any one company. Nominated companies underwent a rigorous evaluation process, with the winners selected by SSPA’s Advisory Board members.