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Symantec System Recovery 2013 Monitor

Created: 07 May 2013 • Updated: 07 May 2013 • 7 comments
rakesh_singh's picture
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This blog is next in the series of SSR Monitor blogs. Please refer to following link for the older blog:

https://www-secure.symantec.com/connect/blogs/symantec-system-recovery-2013-monitor-0

In this blog lets look at:

a. Various operations possible using Symantec System Recovery 2013 Monitor.

b. Troubleshooting tips in case of connection failures.

Various operations possible: Please refer to screenshot below for various operations possible on a machine.

operations.jpg

Users can use the search capability to search for a particular machine. Lets say a user has add 100 machines and he/she is interested in finding the current status of a particular machine. In this case user could easily key in the name of the machine in the search field and filter that machine. Users could also sort the machines based on their protection status.

Once all the machines are added and reflect the current backup protection status users can export computer information to a file, this feature is useful for reporting purposes.

Supportability/Troubleshooting tips:

While adding few machines there may be connection failures. Please refer to screenshot below for reasons which may cause connection failures.

connection_issues.jpg

Users could refer to following logs to dig further and share these with techsupport:

1. Install logs located at: “C:\ProgramData\Symantec\Symantec System Recovery Monitor\SSRMonitorInstall.log”

2. To investigate console and connectivity issues refer to following logs at:

 “C:\ProgramData\Symantec\Symantec System Recovery Monitor”

[Note: This location will change if the install location is changed]

3. Symantec System Recovery Monitor.log ( generated by UI )

4. Monitor Service.log (generatedby background service)

SSR Monitor is not meant to be a replacement for SSR-M and the main purpose of this application is only to help monitor the protection status and take corrective actions. We hope this would be a great help in your day to day operational activities and help keep an eye on failures.

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acort's picture

Rakesh, this appears to be a one user application.  Is there a way to configure it so that more than one user can use it?  I am using it in a Windows domain environment.  If not is there a way to script the export of either the HTML or the CSV report?

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rakesh_singh's picture

Hi,

Symantec System Recovery 2013 Monitor was designed assuming a single administrator would use it for monitoring the protection status. Currently there is no way to configure it for more than one user. We have noted down these suggestions and will consider these during our review for future releases.

Thanks,

Rakesh

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Gregoryax's picture

Couple questions. Is there a way to monitor more that 100 machines on a single instance? and Where is the database stored if I'd like to run reports on the mutiple instances to combine all of the data into a single database?

Thanks!

Greg

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TRaj's picture

Well it depends on how many machines do you want to manage.

We have a product called "Symantec System Recovery Management Solution" .

Please refer : http://www.symantec.com/docs/TECH154173

SSR monitor has a limitation of monitoring 100 machine on a single instance

We are requesting you to mark the forums as Solution , so that is makes easier for the viewer to search and refer the posts with "Solutions"

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TRaj's picture

Please mark thread as solved if you consider this to have answered your question(s)

We are requesting you to mark the forums as Solution , so that is makes easier for the viewer to search and refer the posts with "Solutions"

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michelle911's picture

Is it possible to monitor mixed editions? Server editions connect just fine, but the desktop editions fail connection with RPC server unavailable.

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TRaj's picture

Yes ,  it is possible to monitor mixed machine/

If these are Windows 7 machines , please refer : http://www.symantec.com/docs/TECH188450

We are requesting you to mark the forums as Solution , so that is makes easier for the viewer to search and refer the posts with "Solutions"

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