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Symantec Technical Support on GRT individual email recovery failed error 2810

Created: 29 Mar 2013 • 1 comment
inn_kam's picture
+3 3 Votes
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We have one issue of restoring email, and we took support from Symantec Expert Engineer , He sort out and resolved the problem in great manner. So i want to share it with All Netbackup Users who are having problem in restoring the email from Exchange.

GRT individual email recovery failed
Status code 2810

Netbackup Master Server on WIndows
Netbackup Media Server whichis Exchnage 2010 Mail Server as well.
Netbackup Mail server another
Netbackup HUB CAS server

2/14/2013 16:11:56 - Info bpbrm(pid=1448) (CAS SERVER Name) is the host to restore to
2/14/2013 16:11:56 - Info bpbrm(pid=1448) reading file list from client
2/14/2013 16:11:57 - connecting
2/14/2013 16:11:57 - Info bpbrm(pid=1448) start nbfsd on client
2/14/2013 16:11:58 - Info bpbrm(pid=1448) start nbgre on client
2/14/2013 16:12:00 - Info tar32(pid=0) Restore started
2/14/2013 16:12:00 - connected; connect time: 00:00:03
2/14/2013 16:12:09 - begin Restore
2/14/2013 16:12:12 - restoring image DAG1_1360667421
2/14/2013 16:14:06 - Info tar32(pid=0) done. status 13
2/14/2013 16:14:08 - Info tar32(pid=0) done. status: 13
2/14/2013 16:14:13 - Info tar32(pid=0) done. status: 13: file read failed
2/14/2013 16:14:13 - Error bpbrm(pid=1448) client restore EXIT STATUS 13: file read failed
2/14/2013 16:14:30 - restored image DAG1 1360667421 - (file read failed(13)); restore time 00:02:18
2/14/2013 16:14:34 - end Restore; elapsed time: 00:02:25
MS-Exchange-Server policy restore error(2810)

Collected the ncfgre and nbflbc and other logs and uplaoded to the evidence.

The servcie accountis configured properly
PORTMAP is runningon the Media server and the NFS is configured
Ports for NFS @ 111 are working from the Media and CAS servers.
HOST files are updated.
Few NBFSD mounts were stuck

Consulted below technical note.

How to manually test NetBackup Granular Restore Technology (GRT) NFS connections between media server and client

If   this situation comes again in future kindly reboot the media server in picture and that will kill any pending NBFSD mounts and restores will work.


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Zahid.Haseeb's picture

Appriciate your efforts above


error(2810) could have more reasons



OS of Netbackup = windows 2003 R2 SP2

Netbackup version =

OS of Exchange = 2008R2 enterprise (64bit)

Exchange version = 2010

Netbackup client version = 7.5

Two nodes with mailbox roles with VCS HA clustered

One HT and CAS role installed on single server


Avtivity Monitor

11/13/2013 5:39:04 PM - begin Restore
11/13/2013 5:39:05 PM - restoring image ex01_1384336900
11/13/2013 5:39:05 PM - Info bprd(pid=2836) Restoring from copy 1 of image created 11/13/13 15:01:40     
11/13/2013 5:39:05 PM - Error bpbrm(pid=5428) bpcd on HTCAS.ABC.LOCAL exited with status 48: client hostname could not be found
11/13/2013 5:39:05 PM - Info tar32(pid=0) done. status: 48: client hostname could not be found     
11/13/2013 5:39:05 PM - Error bpbrm(pid=5428) client restore EXIT STATUS 48: client hostname could not be found   
11/13/2013 5:39:05 PM - restored image ex01_1384336900 - (client hostname could not be found(48)); restore time 00:00:00
11/13/2013 5:39:06 PM - end Restore; elapsed time: 00:00:02

MS-Exchange-Server policy restore error(2810)


11/13/2013 5:38:12 PM - begin Restore
11/13/2013 5:38:18 PM - Info bprd(pid=2900) starting BPRESOLVER            
11/13/2013 5:38:19 PM - Info bprd(pid=2900) BPRESOLVER has executed on server (EX01)        
11/13/2013 5:39:06 PM - end Restore; elapsed time: 00:00:54
the restore failed to recover the requested files(5)



In the source box I put the name of exchange server where mailbox database exist...In the destination box under BAR I need to put the name of HTCAS machine name.

Previously I was selecting the name of exchange server where mailbox database exist under source box (and this was the cause of failing)

Any comment will be appreciated. Mark as Solution if your query is resolved
Thanks in Advance
Zahid Haseeb

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