Symantec Technical Support on GRT individual email recovery failed error 2810
We have one issue of restoring email, and we took support from Symantec Expert Engineer , He sort out and resolved the problem in great manner. So i want to share it with All Netbackup Users who are having problem in restoring the email from Exchange.
GRT individual email recovery failed
Status code 2810
Netbackup 184.108.40.206 Master Server on WIndows
Netbackup 220.127.116.11 Media Server whichis Exchnage 2010 Mail Server as well.
Netbackup 18.104.22.168 Mail server another
Netbackup 22.214.171.124 HUB CAS server
2/14/2013 16:11:56 - Info bpbrm(pid=1448) (CAS SERVER Name) is the host to restore to
2/14/2013 16:11:56 - Info bpbrm(pid=1448) reading file list from client
2/14/2013 16:11:57 - connecting
2/14/2013 16:11:57 - Info bpbrm(pid=1448) start nbfsd on client
2/14/2013 16:11:58 - Info bpbrm(pid=1448) start nbgre on client
2/14/2013 16:12:00 - Info tar32(pid=0) Restore started
2/14/2013 16:12:00 - connected; connect time: 00:00:03
2/14/2013 16:12:09 - begin Restore
2/14/2013 16:12:12 - restoring image DAG1_1360667421
2/14/2013 16:14:06 - Info tar32(pid=0) done. status 13
2/14/2013 16:14:08 - Info tar32(pid=0) done. status: 13
2/14/2013 16:14:13 - Info tar32(pid=0) done. status: 13: file read failed
2/14/2013 16:14:13 - Error bpbrm(pid=1448) client restore EXIT STATUS 13: file read failed
2/14/2013 16:14:30 - restored image DAG1 1360667421 - (file read failed(13)); restore time 00:02:18
2/14/2013 16:14:34 - end Restore; elapsed time: 00:02:25
MS-Exchange-Server policy restore error(2810)
Collected the ncfgre and nbflbc and other logs and uplaoded to the evidence.
The servcie accountis configured properly
PORTMAP is runningon the Media server and the NFS is configured
Ports for NFS @ 111 are working from the Media and CAS servers.
HOST files are updated.
Few NBFSD mounts were stuck
Consulted below technical note.
How to manually test NetBackup Granular Restore Technology (GRT) NFS connections between media server and client
If this situation comes again in future kindly reboot the media server in picture and that will kill any pending NBFSD mounts and restores will work.