One of the top support calls we receive is around failed installations of Endpoint Protection Small Business Edition. You may see an error message similar to the one attached to this blog. If you get this message, and are looking for assistance, please follow the below instructions for how to get help.
Step 1: Gather installation logs and reference number:
·%Programdata%\NortonInstaller\Logs\*all contents*
·%Programdata%\Symantec.Cloud\syminstall\*all contents*
Step 2: Create a case following the normal case creation methods below, and provide the installation logs and reference number.
·go to https://support.broadcom.com (edited 4/10/23 ~jm) and have the account name and email ready
·Login at https://hostedendpoint.spn.com and use the “Support” pull down menu to create a case
For additional support concerns, please review these documents:
https://support.symantec.com/en_US/more-articles.64357.html?channelRefKey=null&localeCode=en_US&startDateInString=01%2F14%2F11&endDateInString=null&updatedSinceDateInString=null&viewRefKeys=ENTERPRISE&usergroupRefKeys=PUBLIC&categoryReferenceKey=64357&caselinkCaseValues=null&primarySortField=PUBLISHEDDATE&componentTitle=Recent+Articles
Very informative and helpful, clarifies all my queries.
Many thanks Liz.
Liz,
I went ahead with requesting a product enhancement.
Great advance...
Thanks,
Talk to ya..
Sam
Hey Sam,
I'm not sure that we can blacken out the fields... but that is a a great suggestion. Here is link to the process for requesting product enhancements for all Symantec products. https://support.symantec.com/en_US/article.HOWTO38237.html
Thanks!
Liz
Hey Liz,
Our company use Data Loss Prevention - while viewing incidents in either Network or Endpoint we highlight in yellow any sensitive data like SSN, credit cards numbers, etc..
My question is - instead of yellow highlight is it possible for us to blackend that sensitive data? I attached a file as an example.
Hi There,
Unfortunately we don't have this feature at this time. I would recommend submitting this as an enhancement in the SEP SBE portal in the support drop down (select feedback). We will route your request for this feature.
Best,
Liz Jennings
For SEP, it would be nice to see utility similar to what's done with the SEPM to collect all of the logs in one directory.
collectLog I believe is the name of the utility that's in Tools folder on the SEPM.