Symantec Enterprise Support Services was honored this week with a 2009 STAR Award for service excellence in mission critical support at the Technology Services World conference 2009. The award recognizes organizations for providing technical support in mission-critical environments where “system up-time” is imperative.
Symantec Enterprise Support Services was selected for delivering exceptional customer support responsiveness, integrated product supportability, and proactive support services to keep Symantec enterprise customers up and running 24/7. The comprehensive proactive support services and in-depth expertise of advanced level support engineers from Symantec Business Critical Services differentiated Symantec in the industry.
“We are honored to receive this recognition by TSIA and our peers in the industry,” said David Hare, Vice President, Enterprise Support Services at Symantec. “Maintaining high availability, security, and performance is critical for Symantec enterprise customers. This award validates our commitment to service excellence in securing and managing the information-driven enterprises of Symantec enterprise customers.”
“The STAR Awards are recognized throughout the industry as one of the highest honors for service and support organizations,” said Stephen Smith, CFO and CIO for TSIA. “This award acknowledges that Symantec has been honored by its peers for providing world-class support as one of the best in the business.”
Since its inception in 1990, the prestigious STAR Awards recognize technology companies who display exceptional leadership, innovation, and commitment in service excellence. Nominated companies underwent a rigorous evaluation process with the winners selected by the SSPA Advisory Board.