Now with Workflow 7's ticketing and reporting functionality you can add status and reporting to your processes quickly and easily. I recently had to build a "Proof of Concept" (POC) for a client proposal that we are working on. The client wanted to generate reports using Workflow to track a process for auditing purposes. Now as many of you know, in past versions of Workflow we would've had to create a report like this in a couple of different ways: we could have developed a Web Forms Reporting Dashboard or a SQL Reporting Services report. Both of these options would have required some significant development time and additional cost to the project. Ticketing Functionality Some of the new ticketing functionality that was created for ServiceDesk 7 in Workflow allows us to develop these reports quickly and easily. I think it is important to note the ticketing functionality wasn’t developed with this purpose in mind. It was developed to quickly show the status of an SD7 ticket and where the ticket was in the process. Like most things that are useful in this world, who cares what it was originally intended for, it works. Basically what you want to do is add the ticketing components to your process.