Tasks Within E-mail Notifications

Did you ever want to checkout a ticket directly from the e-mail notification sent from the Helpdesk module? It is possible and amazingly easy.

Within the Helpdesk module there is a task called "Assign this incident to me". You can find that task by clicking Admin > Tasks > View Task. I do believe this task is included within the Helpdesk module when you first install it. If not it looks like the screenshot below. You may need to enable the task.

Click to view.

Take special note of the URL in the address bar when viewing the task. The end of the address bar will give you your task's ID number. Make a note of this number.

After that all you need to do is add the following link to the e-mail template of your choice. Make sure to update server name and ID #.

http://SERVERNAME/AeXHD/worker/default.aspx?cmd=invokeTask&id=ID#HERE&item=WORKITEM(workitem_number)

It should be just that easy.