Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.
Backup and Recovery Community Blog

Top 20 Most Valued Knowledge Base Articles - Updated March 2010

Created: 24 Mar 2010 • Updated: 31 Mar 2010 • 2 comments
Swathi Turlapaty's picture
0 0 Votes
Login to vote

Here is the uptated list of the Top 20 Knowledge Base articles for Backup Exec, NetBackup and Enterprise Vault.  Check this list out to see if your issue has already been addressed. Good Luck!


Top 20 Backup Exec Articles

Rank

Article ID

Article Title

1

191594

Device jobs remain in a "pending" or "Queued" state indefinitely and "scheduled" jobs do not run at their appropriate time.

2

253759

What rights does the Backup Exec service account need?

3

275658

How to change the Backup Exec database location using BEUTILITY

4

276904

Backup Exec support of USB and Firewire hard drives for backup-to-disk in a Windows Server environment

5

301124

Backup Exec for Windows Servers: Daylight Savings Time (DST) change may cause missed jobs

6

296168

How to backup the Windows Distributed File System (DFS) and File Replication Server (FRS) Data with Backup Exec for Windows Servers version 10d and above

7

315820

Backup of local resources failing with Remote agent error  "0xe000846b- The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent. "

8

254246

How to change the user name or password of the Backup Exec Services Account in  Backup Exec for Windows Servers (BEWS)

9

199542

Backups fail to get double the amount of the native capacity recorded to a media, even when hardware compression is being utilized, or the total byte count in the job log is higher than the maximum possible compression rate of the tape media.

10

298300

Best practices for Backup Exec 12 Agent for Microsoft Exchange Server

11

267107

How to find out why a Backup Exec for Windows Servers (BEWS) backup or restore job has failed

12

305909

The first scheduled run of a backup job post Daylight Saving Time (DST) changes, may not occur if the job is scheduled via "Time Window". The job will be listed as "Missed" under "Job history"

13

257135

The VERITAS Update Client was not found on your machine. Unable to process the update request is displayed upon clicking "List Updates" on the http://softwareupdate.veritas.com or VERITAS Update Web site.

14

285753

Backup Exec 11d Best Practices Guide: Agent for Microsoft Exchange Server

15

230206

How to determine the cause of a Tape Alert (Hardware) message that is reported in the Backup Exec job log

16

313448

Backup job remains in "Queued" or "Loading Media" state, or job starts and reports "Mount failed" when running Backup-to-disk (B2D) jobs

17

274102

Backup Exec Device and Media service fails to start with the message "Database specified does not exist."

18

243037

How to perform a local recovery of a Microsoft Windows 2000/2003 Small Business Server

19

294396

The Backup Exec Device and Media Service fails to start with the error "The Backup Exec Device and Media Service could not start because the database recovery has failed. Refer to the database recovery log for details." after the reinstallation of Backup Exec

20

280508

A backup or restore job fails with the error "Final error: 0xe00084ed - A hardware error occurred."

Top 20 NetBackup Enterprise Server Articles

Rank

Article ID

Article Title

1

295563

GENERAL ERROR: Duplication jobs fail with Status Code 191 (no images were successfully processed)" and "image read failed; error 2060017: system call failed" errors

2

305549

How to configure NetBackup for SharePoint 2003/2007 document level backup and restore from version 6.5.3

3

296341

THIRD PARTY: Windows 2003 client backups exit with status 24 when the network is heavily loaded.

4

276893

GENERAL ERROR: How to troubleshoot robot communication issues in Windows

5

292827

STATUS CODE 23: Schedule initiated Client backups fail with a NetBackup Status Code 23 (socket read failed).

6

271889

Symantec Veritas NetBackup (tm) Server / Enterprise Server 5.1, 6.0 and 6.5 with WORM tape (Updated August 21, 2007)

7

295342

HOWTO: Use NetBackup to perform a restore for a total and complete recovery of Windows XP, 2000 or 2003 client(s) that includes C: (and other system) drive(s), Shadow Copy Component, and/or System_State from a reliable full Windows-NT backup without IDR or BMR in the event of a Disaster (or need to fall back to a known working state).

8

277442

STATUS CODE: 96 "Unable to allocate new media for backup" error message occurs even when the appropriate tapes are available in the scratch pool. A status 90 error is also seen in the bptm log of the media server.

9

281319

STATUS CODE: 91, occurs when trying to move media from one volume pool to another.

10

275330

STATUS CODE: 99 "NDMP backup failure" occurs when backing up a NDMP client.

11

282865

DOCUMENTATION:  Best Practice recommendations for enabling and gathering Veritas NetBackup (tm) 6.0 logging

12

318079

BUG REPORT: Hot catalog backup stays queued and won't go active.  Detailed status says -  "limit has been reached requested resource <resource>.nbu_policy.maxjobs.nbu_catalog_backup"

13

280309

STATUS CODE: 98 - Unable to label a tape in Veritas NetBackup (tm) 6.0, the bplabel command returns "Error reported by media operation: requested media id was not found in the EMM database".

14

291443

How to do device discovery from command line for NetBackup device configuration.

15

275107

DOCUMENTATION:  Additional Information about support for Veritas NetBackup (tm) Server / NetBackup Enterprise Server on Sun Solaris 10 platform.

16

278533

STATUS CODE: 800, NetBackup 6.0 jobs are failing with Status 800 (resource request failed).

17

295599

3RD PARTY: NetBackup Services are randomly shutting down on Windows servers.

18

307610

DOCUMENTATION: Tuning Solaris 10 shared memory for NetBackup Media Server processes (bptm)

19

276373

DOCUMENTATION: How to troubleshoot Microsoft SQL Server database backup issues

20

284164

STATUS CODE 93: "Database server is down" occurs when clicking on "Storage Units" in the Veritas NetBackup (tm) Administration Console.

 

Top 20 Enterprise Vault for Microsoft Exchange  Articles

Rank

Article ID

Article Title

1

289744

User prompted for password authentication when trying to open archived items in Microsoft Outlook

2

318415

Event ID 2776 is seen with description 'AddAttachmentListToMsgBody' on messages with embedded attachments during a mailbox archiving run.

3

296572

Symantec Enterprise Vault support for Microsoft Outlook 2003 Service Pack 3 (SP3) and Outlook 2007 Service Pack 1 (SP1)

4

307317

Enterprise Vault (EV) Support for Microsoft System Center Operations Manager (SCOM) 2007

5

297478

Error message:  Event ID: 3250 The following message could not be archived as it may be corrupt.

6

307857

File types that Enterprise Vault can convert for indexing

7

292420

IndexVolumeReplay functionality moved into the Enterprise Vault Administration Console

8

293475

An upgrade to either Enterprise Vault 7 Service Pack X or Enterprise Vault 2007 Service Pack X is failing due to collation issues

9

285004

How to create a new Vault Store Partition in Enterprise Vault (EV).

10

273154

How to remove Enterprise Vault (EV) properties from vault enabled mailboxes

11

280196

How to remove automatically set permissions from an archive using Enterprise Vault Policy Manager (EVPM).

12

285469

Microsoft Outlook clients on Citrix Presentation servers running Terminal Services are unable to view the content of the email or open the attachment in Enterprise Vault for Microsoft Exchange.

13

316205

A potential for data loss exists if multiple Vault Store Partitions are located on the same physical path in Enterprise Vault.  This issue is resolved with Enterprise Vault 8.0.

14

292820

How to customize Enterprise Vault web applications using the WebApp.ini file

15

278290

The Mailbox Archiving Task for Enterprise Vault (EV) does not remain started.

16

287829

Enterprise Vault (EV) PST Migration Fails with Events 6469 or 6609

17

285115

What is auditing and how to configure auditing for various purposes in Enterprise Vault for Microsoft Exchange.

18

307838

Deployment Scanner shows SQL Collation errors prior to an upgrade

19

288235

Enterprise Vault (EV) archive permissions are blank and are not automatically inherited from Active Directory (AD).

20

297740

Enterprise Vault Storage and Task Controller services stop because Message Queue (MQ) messages cannot be sent.

Comments 2 CommentsJump to latest comment

Khue's picture

Might I suggest that article 5 under Backup Exec Articles be changed to reflect that Backup Exec 12.0 was indeed affected by the DST change?

-2
Login to vote
Frank Law's picture

I agree with Khue.

May all your issue be resolved... Symantec Enterprise Support.

+4
Login to vote