Turning off the Rating Feature in the Knowledge Base Module for Helpdesk
Created: 15 Mar 2007 | Updated: 11 Jun 2007
Okay, maybe there are times when you don't want users to vote on your knowledge base articles. If you're a member of that club, diluzio has figured out how to tweak the code and eliminate the votes.
As with any changes, make sure you have a good backup first.
Most importantly, make a copy of the ArticleView.ascx, in \Program Files\Altiris\Helpdesk\AeXHD\templates.
Then all you have to do is comment out one line in the ArticleView.ascx template. Comment out the line which starts:
Console.Current.RegisterClientBodyHandler("onunload"....
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