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Archiving and eDiscovery Community Blog

Unable to archive mail item larger than Exchange 2010 MaxReceiveSize or MaxSendSize

Enterprise Vault for Microsoft Exchange 9.0.5
Created: 14 Feb 2014 • Updated: 29 May 2014 • 3 comments
EC at TW's picture
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I had trouble archiving 2 large (133 and 149 MB) messages from an Exchange mailbox, no errors in the Event Logs and all other messages archived without issue, dtrace snippet (further log attached) showed errors as below:

CArchivingAgent::MakeItemPendingAndProcessMsg - Com Result [0x80004005]

CArchivingAgent::WriteWorkItemsToQueue - At Default Handler with Error code [0x80004005]

After investigation the cause of the issue was the the MaxReceiveSize and MaxSendSize configured on the Exchange 2010 transport servers. The transport settings are change controlled but setting a higher value at the mailbox level allowed the messages to be archived.

Check the MaxMessageSizeToArchiveMB value in the VAC first.

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Rob.Wilcox's picture

Interesting catch :)  There are several gotchas like this that appear due to limits imposed in Exchange. It's the fact that the message needs to be 'saved' in order to make it pending.

How'd the messages get in to the mailbox that big anyway?

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EC at TW's picture

Thanks Rob

We had lots of previous mail systems from acquisitions, all with different histroical mail-related limits, I have no idea why anyone needs to send such large messages.

I've archived them now and am moving on :o)

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