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Unable to create Hot Image through Ghost Console when McAfee VirusScan 8.x is installed

Created: 27 Mar 2009
Randall Newnham's picture
+3 3 Votes
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I have seen some issues with hot imaging with McAfee installed and wanted to share the resolution I have found. the primary error I have seen is the "Application Error 503. Connection timed out with Ghost code 19945" in the Ghost Console task logs.Here is how to get around this:

1. Open the Image Create Task, click on the Advanced button in the lower right of the General tab add type this in the "Additional options for Ghost command line" box:


2. On the client and server machines, open McAfee and open the Access Protection feature. edit the Prevent IRC Communication feature (there may be an incoming and an outgoing rule; if so, edit both) and add these exceptions:


Note: The ePolicy Orchestrator is a utility that is often used along with this version of McAfee to make sure that settings are consistent acros a network; the above exceptions will need to be added to that, too. If this is not done, the ePolicy Orchestrator will revert McAfee to its previous settings.