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Unable to create Hot Image through Ghost Console when McAfee VirusScan 8.x is installed

Created: 27 Mar 2009
Randall Newnham's picture
+3 3 Votes
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I have seen some issues with hot imaging with McAfee installed and wanted to share the resolution I have found. the primary error I have seen is the "Application Error 503. Connection timed out with Ghost code 19945" in the Ghost Console task logs.Here is how to get around this:

1. Open the Image Create Task, click on the Advanced button in the lower right of the General tab add type this in the "Additional options for Ghost command line" box:

-forcevolumesnapshot

2. On the client and server machines, open McAfee and open the Access Protection feature. edit the Prevent IRC Communication feature (there may be an incoming and an outgoing rule; if so, edit both) and add these exceptions:

Ghost32.exe
NGCTW32.exe
GhostSrve.exe

Note: The ePolicy Orchestrator is a utility that is often used along with this version of McAfee to make sure that settings are consistent acros a network; the above exceptions will need to be added to that, too. If this is not done, the ePolicy Orchestrator will revert McAfee to its previous settings.