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Unable to Download Application - App Center

Created: 27 Mar 2013 • 1 comment
MacBrinky's picture
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Situation:

The App Center Icon appears on the home screen.
The device is not visible in the App Center yet because the agent software has been dispatched but the rollout of the device has not been started yet.
Clicking on the App Center icon at the home screen results after some seconds (up to 20 sec) in to the error: Unable to Download Application.

UnableToDownload.jpg

Possible cause:

Network connection is too slow and so communication has been timed out.

Not like TECH202938: Unable to Download Application" error when installing App Center client where an expired Distribution Certificate is cause of the issue. (The error message is a bit different)

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ahburner's picture

Download the iOS Configuration Utility and post the log output when you get this error.  Is this the first time you are downloading the ACA (App Center Agent)?  Is it the 'webclip' agent or is an en inhouse built agent?

Adam Burner
Technical Support Analyst
Mobile Management Suite
Symantec Corporation
 

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