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Enterprise Vault

Update on Outlook versions supported on the Enterprise Vault server

Created: 23 Jul 2014 • Updated: 23 Jul 2014 • 3 comments
Andy Nash's picture
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Enterprise Vault’s Exchange archiving agent uses the version of MAPI supplied with Outlook to communicate with Microsoft Exchange. Enterprise Vault currently supports Outlook 2007 only due to performance and reliability issues encountered with Outlook 2010. Since the introduction of Outlook 2013, Symantec and Microsoft have been working to certify a joint solution, but unfortunately issues were again uncovered. The good news is both companies understand the issues and are working on delivering a solution. The changes in Enterprise Vault to support Outlook 2013 are planned* to be delivered as part of Enterprise Vault 11.0.1 which is on schedule* to be available in CYQ4 2014. The changes are not planned to be made available with any previous version of Enterprise Vault so customers who need to replace Outlook 2007 on an Enterprise Vault server should prepare to upgrade to Enterprise Vault 11.0.1 to take advantage of the new capability.

Remember to check-out all the other great enhancements EV 11 provides on our dedicated “Why upgrade site” at

For the latest compatibility information download the latest guide form here:

*Any information regarding pre-release Symantec offerings, future updates or other planned modifications is subject to ongoing evaluation by Symantec and therefore subject to change.

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John Santana's picture

I just got a question from my manager of whether why we need to keep on using EV v11 or just use Exchange Server 2013 built-in archiving feature.

I wonder if anyone can assist or share your point of view here, at the moment I'm using Exchange Server 2007 and EV 9, it does make sense to archive the email since the Exchange Server 2007 doesn't have native archiving capability.

Kind regards,

John Santana
IT Professional


Please be nice to me as I'm newbie in this forum.

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Glenn Martin's picture

Thanks John - I can see you also posted this on the forum, which is a better place to continue the discussion so will follow it up there.

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GertjanA's picture

Andy, Glenn,

Do you already have verified performance when having Outlook 2013 on the EV-server? Is that equal or better then the current certified versions?



Thank you, Gertjan, MCSE, MCITP,MCTS, SCS, STS

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