Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Updates to the Symantec Connect voting system

Created: 04 Nov 2013 • Updated: 14 May 2014 • Page Views: 13
LeslieMiller's picture
+1 1 Vote
Login to vote

Last week we released the new "Was This Helpful" feature in all of the discussion forums on Symantec Connect. At that time we removed the requirement that users be authenticated to vote on all content across the site. However, in the past several days we have seen an unnatural number of unauthenticated users voting "thumbs down" on content across the site, even if those negative votes were not warranted. In fact many of the most useful and viewed content on the site began receiving thumbs down votes in large volume. Unauthenticated users were almost exclusively voting negatively on content. This troll-like behavior began to be a problem when we were unable to accurately reflect the value of content across the site. Because of this behavior, we have taken two steps:

1. We have reinstated the authentication requirement for users to "thumbs up" and "thumbs down" content across the site.

2. We will be removing the thumbs up and thumbs down options on individual comments within the forums. The "Was This Helpful" was always designed to be applicable to all content in the thread and will continue to do so.

We apologize for any inconvenience these unwarranted negative votes may have caused to content contributors. We continue to work to provide a strong, safe community where Symantec customers, partners and employees may engage in productive conversations.

Blog Author:
Leslie Miller is a community manager for the Inside Symantec community and the Vision User Conference community. She also manages the Symantec Connect Trusted Advisor program.