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Endpoint Management Community Blog

Use Carbon Copy from the Deployment Console 6.9

Created: 13 Nov 2008 • Updated: 14 Nov 2008 • 12 comments
tkight's picture
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This applies to Deployment Console version 6.9

I know this will be dated soon because PCAnywhere is taking over for Carbon Copy, but it may still apply for PCAnywhere from the NS after that. Also someone may find it useful for something else. I couldn't find this anywhere else either.

I've been looking for a way to remote from the Deployment Console besides the standard remote control. I found CondorMan's excellent article here.

However, we don't use UltraVNC, we only use Carbon Copy at present. The problem is when you are working in the Deployment Console (or even in the NS console) it can be laborious to get to a Carbon Copy dialog screen. So I took what he said, and added the following to the remotecontroltools.ini file in the eXpress share:

[Carbon Copy]
Display-Name=Carbon Copy
RemoteToolEXEFilePath=iexplore.exe
CommandLine=http://server name/Altiris/CarbonCopy/RcGuest.aspx?IpAdd=%COMPNAME%&port=1680&Timeout=90

Note: there should be only three lines (I think the website makes the "CommandLine" into 2 lines):
Display-Name=
RemoteToolEXEFilePath=
CommandLine=

Remember to put your server name in there. Now when you go to your deployment console and go to remote a computer, you should see Carbon Copy listed there. It will open Internet Explorer and directly connect you to that computer.

This is actually my new preferred way to remote control. If anybody has some best practices let me know or if you add another remote control option.

Comments 12 CommentsJump to latest comment

ag97690's picture

This is nice to know, since PCAnyWhere will only work with 7.0 NS(Symantec Management Platform) and I am not sure about Deployment server and a doubtful 6.9 service pack to make PCAnyWhere work on it. So this could be useful to us since I know we will be waiting for a while to upgrade to 7.0 so that all the bugs are worked out of it.

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ian husk's picture

Nice one.
Thanks tkight this is going to be very useful, I spend 90% of my time in DS and Carbon Copy is so laborious to get to.

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Dominique's picture

Hello,

As we are using several server name to connect with Carbon Copy which server do you advise to use in the link?
- Altiris Agent server pointing to?
- CMS Server?
- Helpdesk Server?
- Deployment Server?
Is there a token to catch a specific server name within the Altiris Agent?

Also during a recovery process we change the link, so I think I will need to update also the remotecontrol.ini file as well, isn't it?

Can I remove the other options not logging compliant/safe for us?(Remote Desktop is in the RemoteControlTools.ini but where is DS Remote Control?)

Thanks
Dom

Dom

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Brandon's picture

This appears to be a feature of DS 6.9 or better. This option was not available on one of my 6.8 SP2 servers. This feature has been long needed! Thank you.

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Brandon's picture

I thought of another cool thing to add:

[Remote Computer Management Snap-In]
Display-Name=Remote Computer &Management
RemoteToolEXEFilePath=compmgmt.msc
CommandLine=/computer:%COMPNAME%

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pcalver's picture

Sweet. I have been looking for something like this.

Patrick Calvert
Sacramento Municipal Utility District

Patrick
Sacramento Municipal Utility District

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pcalver's picture

We use Notification server quite a bit. I added the following to launch Resource Manager to the menu.

[Resource Manager]
Display-Name=Resource Manager
RemoteToolEXEFilePath=iexplore.exe
CommandLine=http://SERVERNAME/Altiris/Resource/ResourceManagerConsole.aspx?Name=%COMPNAME%

Patrick
Sacramento Municipal Utility District

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tkight's picture

Let's you access the C drive on the computer:

[Explorer]
Display-Name=Access C:
RemoteToolEXEFilePath=explorer
CommandLine=\\%COMPNAME%\c$

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dcudney's picture

This will allow you to ping the computer:

[Ping]
Display-Name=Ping Computer
RemoteToolEXEFilePath=ping
CommandLine=%COMPNAME%

Dewayne Cudney

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tkight's picture

@Brandon
Yes it is version 6.9, I added that to the article to avoid confusion. Sweet idea with the Management Console, very creative.

@Dominique
I'm not sure if I understand your question, but point the server name to whatever server you have Carbon Copy installed. It's probably your CMS server, but when you are remoting a computer, put whatever server name is in the URL. We only have one server for all of our products so it is easier.

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Dominique's picture

Excellent thanks I pointed to altirscms
I need to be able to hide the two other options now...(remote desktop is gone) but what about DS remote control?

Dom

Dom

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ChadRife's picture

Is it possible at all to get that feature on DS6.8?

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