User Group FAQ

Hi Andy, thanks this Blog, one of the motivation the user group, is to discuss next change & evolution the softwares. Altiris part still use (if I am not wrong) the knowledge base. Partners can create a KB article & ask for Altiris Support to publish the "Feature Request". "feature request" Blogs could be a nice place to comment, explain, argue, such Feature Request, & for some "polling" also... I remember .peter were wondering to create such sort in "Connect". I think this can be one of the big value a User group can bring to Symantec. Good job & nice continuation.

From my own experience, we create 4 kinds of members:

• user
• board member (only from "user" members)
• partner
• sponsor

Sponsors are:
- Symantec,
- and partners providing financial or material support to help user group activities.

Decisions in the group can be done from:
- presents: any people present (users & partners),
- users presents: any "user" in the meeting,
- companies: 1 voice per company, all the same 3 peoples same company in the meeting.
- Pondered companies: 1 voice per company multiplies the size (in terms of "computers to manage")
It is our "president" (you say Director :) choose the poll decision way. But honestly, it is currently allways the 1st one.

We are using a "board" shared google form & document spreadsheet for classified registration & polling for satisfaction survey or others.

I don't know others, but we are not creating any "legacy" registration this user group, because no financial "cash" management (no treasury)...
It would be nice if existing User group can talk in there,

• what they do,
• how,
• if there are some "status" papers & rules they create,
• can they deliver a sample in there ?

Well, creating a user group of user groups board ? ;-)