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Symantec User Group Program FAQ

Created: 19 May 2009 • Updated: 19 Jun 2014 • 3 comments • Page Views: 72
AndyN's picture
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Do you have questions about Symantec User Groups? What types of User Groups are there? What are the Advisory Board roles and responsibilities? How do I start a new User Group? What prizes are given away at User Group meetings?

All this information and much more!

Blog Author:
I managed the Symantec/Altiris User Group program for 5+ years and had a blast! In May 2012, I moved to the Product Marketing team for Endpoint Management and currently have marketing responsibility for Client Management Suite, Asset Management Suite, and Workspace Streaming.
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Pascal KOTTE's picture

Hi Andy, thanks this Blog, one of the motivation the user group, is to discuss next change & evolution the softwares. Altiris part still use (if I am not wrong) the knowledge base. Partners can create a KB article & ask for Altiris Support to publish the "Feature Request". "feature request" Blogs could be a nice place to comment, explain, argue, such Feature Request, & for some "polling" also... I remember .peter were wondering to create such sort in "Connect". I think this can be one of the big value a User group can bring to Symantec. Good job & nice continuation.

~Pascal @ Kotte.net~ Do you speak French? Et utilisez Altiris: venez nous rejoindre sur le GUASF

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Pascal KOTTE's picture

OK, you see it was done the 23 May... Just 2 days after my comment above [But I do not say my comment was the source of the ".peter" creation ;-)]
www-secure.symantec.com/connect/ideas

~Pascal @ Kotte.net~ Do you speak French? Et utilisez Altiris: venez nous rejoindre sur le GUASF

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Pascal KOTTE's picture

From my own experience, we create 4 kinds of members:

  • user
  • board member (only from "user" members)
  • partner
  • sponsor

Sponsors are:
- Symantec,
- and partners providing financial or material support to help user group activities.

Decisions in the group can be done from:
- presents: any people present (users & partners),
- users presents: any "user" in the meeting,
- companies: 1 voice per company, all the same 3 peoples same company in the meeting.
- Pondered companies: 1 voice per company multiplies the size (in terms of "computers to manage")
It is our "president" (you say Director :) choose the poll decision way. But honestly, it is currently allways the 1st one.

We are using a "board" shared google form & document spreadsheet for classified registration & polling for satisfaction survey or others.

I don't know others, but we are not creating any "legacy" registration this user group, because no financial "cash" management (no treasury)...
It would be nice if existing User group can talk in there,

  • what they do,
  • how,
  • if there are some "status" papers & rules they create,
  • can they deliver a sample in there ?

Well, creating a user group of user groups board ? ;-)

~Pascal @ Kotte.net~ Do you speak French? Et utilisez Altiris: venez nous rejoindre sur le GUASF

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