If you haven’t heard about or used Veritas Operations Services, you’re in for a treat. Symantec analyzed the most time consuming, support-related issues and created a set of services to address them head on! Veritas Operations Services is a website (http://vos.symantec.com) that every Storage Foundation customer should use;
- Prior to every installation and upgrade (soon, including NetBackup!)
- Repeatedly (daily, weekly, monthly) to assess risk and configuration drift
- Periodically (monthly, quarterly, yearly) to establish product and license inventory and usage
You can also use the site for self-help. We’ve centralized almost all Support and product-related information on the site to help you with patches, documentation, error codes, advanced searching, ASLs, and HCLs.
Based on feedback we’ve received from thousands of Storage Foundation customers and the level of repeat usage of the site, we are convinced you too will find value in Veritas Operations Services. And, there are no additional changes to use any of the various services.
Come visit us at Symantec Vision 2010 in Las Vegas at the following times and venues;
Usability focus group – Monday 10:00 to 12:00 - Room 108
We’ll cover our latest NBU functionality and our server configuration drift feature
Deep dive introduction to newly released features – Wednesday 11:30 to 1:30pm (each hour) - Vista 210
We’ll cover our NBU functionality and our GUI data collector feature
General introduction and new feature review – Thursday 8:00 to 11:00am (every 20 minutes) - Vista 210
We’ll cover the overall value of the services and general coverage of our new features
A few nice give-a-ways will be provided in our sessions to make it even more worth your while to stop by.
If you can’t make it to Vision, feel free to use these services and provide direct feedback via the many feedback links. We’re always interested in your input and perspective.
Enjoy the site.
Product Manager for Veritas Operations Services