Video Screencast Help
Protect Your POS Environment Against Retail Data Breaches. Learn More.
Archiving and eDiscovery Community Blog

Virtual Vault (Can't move the items. You don't have appropriate permission to perform this operation.)

Created: 05 Dec 2009 • Updated: 29 May 2014 • 1 comment
GregRountree's picture
0 0 Votes
Login to vote

Virtual Vault (Can't move the items. You don't have appropriate permission to perform this operation.)

 

Untitled.png

Hi Group,

I wanted to post this error because it is a little vague. When moving items from Outlook or PST's you might get this error for a couple of reasons:

Make sure you have a calendar in Virtual Vault (create a blank Calendar) Calendar items will not be ingested if you do not have some place to put them
Make sure all IPM. files are added to the Admin Console under the Directory Exchange Message Classes tab. Here is a link to the Microsoft Message Classes. http://msdn.microsoft.com/en-us/library/bb176446.aspx
Make sure you Virtual Vault size is large enough to handle all the items you are putting into it. You can change this under the Desktop Policy \ Vault Cache Tab.

 

Comments 1 CommentJump to latest comment

Joseph Rodgers's picture

Also,

To allow users to drag OUT of VV back to mailbox the user will need to be able to delete from vault.

http://seer.entsupport.symantec.com/docs/279254.htm

Regardless of delete permissions a user may right-click and drag a message from VV to mailbox and select 'copy'.

I add this because the 'permissions' error is very vague and wouild confuse a user. 

-Joe

0
Login to vote