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Virtualized Office 2007 on Vista cause "This document could not be registered" errors or How fonts in layers are still headaches

Created: 23 Apr 2009 • Updated: 29 Jul 2010 • 6 comments
Jordan's picture
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As many SVS\SWV packagers can tell you Office 2007 can require some effort to Virtualize and on Vista there's more work to be done. One error that's confusing is: "This document could not be registered. It will not be possible to create links from other documents to this document." and while it appears mostly on Vista you can run into it on Windows XP.  The root cause is what Fonts you have in the base or in the layer just like the "There is insufficient memory or disk space. Word cannot display the requested font" errors you see, which is more common and both of which are more prevalent in SWV then SVS.

Why?  Well with SWV we fixed the font loading issues so fonts now correctly load on a layer activate or when set to Activate On System Startup, which means no more having to copy fonts out of a layer to use them--however this lead to an interesting scenario that leads to these error messages which is when you have the same font in the base and the layer yet they're different versions, and different sizes, bad things happen.   This is something we plan on fixing, but it didn't make it into the release of SWV 6.1

On our test systems, with default Office 2007 Enterprise install and default Vista Ultimate install, we noticed that removing these three fonts (from either the base or layer) resolve both error messages: Calibri, Cambria and Consolas--however that doesn't mean in every instance removing these fonts will resolve the issue, it just depends on what you have installed.

So even though fonts now get loaded properly it's still a good idea to run copyfonts on layers with lots of fonts, especially when you get font related errors or strange error messages you can't find the source for.

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Pascal KOTTE's picture

I don't know how we can success virtual package office2007 without reading your articles... ;-)

~Pascal @ Do you speak French? Et utilisez Altiris: venez nous rejoindre sur le GUASF

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Pascal KOTTE's picture Software Virtualization Solution and Windows Vista Transactions
this KB seems saying it is not possible ?

Software Virtualization Solution 2.1 does not support applications using transactions on Windows Vista*. We have noticed that Office 2007* and Adobe 8* both run transactions during capture.

Software Virtualization Solution 2.1
Windows Vista


Workaround: Capture applications using transactions on Windows XP or previous operating systems, then import the layer on to Vista computers.

Just an update requirement for this KB 33508 ?

~Pascal @ Do you speak French? Et utilisez Altiris: venez nous rejoindre sur le GUASF

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Jordan's picture

No that doesn't mean transaction support is in 6.1. What this article means is Office 2007 captured on Windows XP and transfered to Vista will have these issues.

If a forum post solves your problem please flag is as the solution

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tjwest's picture

I receive the errors listed above when trying to virtualize Office 2007, but I'm not sure how to use copyfonts.  When I ran copyfonts with the name of the layer specified and the -LAYER switch, I received errors saying it couldn't copy all the font files.  Am I doing something wrong?

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pnisbet's picture

I have no idea what anybody is talking  about The error message  "This document could not be registered. It will not be possible to create links from other documents to this document"  has nothing to do with fonts.

I don't think anybody knows, and Microsoft won't come clean without me paying a fortunefor what should be free support. Vista is totally useless and Word 2007 is just as bad.  Because of thise error I can neither save any of my files nor copy and paste to any other application to enable me to save from there.  Nobody can help, and I am now in the process of finding how I can remove Vista and Word 2007 and get back to XP Pro without it costing me any more money than the fortune  this has already cost me in lost customers.

I have already lost seven 25K word files because I coudn't save them.

Fonts?  Mabe I am misreading you, but I use Verdanna - none of the ones you highlight and fonts have nothing to do with this problem - yet another of Microsoft's cock-ups that they deny.  


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