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We Want Your Feedback on Connect Search

Created: 01 Oct 2009 • Updated: 01 Oct 2009 • 14 comments
LeslieMiller's picture
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We're continually looking for ways to help improve your experience on Connect. A couple of months ago we launched a new search tool on Connect and want to know how it works for you. Please take a minute to tell us what you think by taking our survey. Click here to take the survey.

Thanks!

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Vikram Kumar-SAV to SEP's picture

 the search option is really nice ..but i guess people don't use it much..there should be something like

Before creating a forum discussion you have to search.as you click on Create discussion it takes you to search page or something like that.

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

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Gai-jin's picture

Great point Vikram!  Another forum I frequent (www.tivocommunity.com) has this setup in a very efficient fashion.  When you begin a new thread, as soon as you type the subject of your post, the search kicks in and shows 5 or so threads that might be related based on your subject.  Those threads show right on the same screen as your new post, so they aren't "in the way" or slowing you down, but it does make it great for those moments when you don't think to search before you post, or even think of searching but perhaps not with the right keywords.

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Sandeep Cheema's picture

That's a fantastic idea.........To conceptualize that, maybe couple mandatory fields to be filled up like event ID, error message.......Discussed before...sometime back....then crawl for the existing threads.....Over time results should get better, Sorted. Perhaps, this way you can beat Google, because they know as much as you know, and they got better algorithms and resources. I might be wrong though.... But yeah, they too kicked Altavista, the then king.

Glad that you haven't done what guys at Experts-Exchange do. Not sharing the entire thead with search engines(login). That's unfair and kinda cheap. I just feel that.....

De facto when AV does something, it starts jumping up and down, waving its arms, and shouting...

"Hey!  I found a virus!  Look at me!  I'm soooo goooood!"

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Bijay.Swain's picture

I do search if i have a problem with my endpoint .

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J.Bonner's picture

Add the ability to choose the product before performing the search. I hate how you have to do a search first, then filter it down to the specific product.

Also, sometimes the filters will say something like "11.x" but is that SEP 11.x, or Backup Exec 11.x, or what? Not very clear at times.

Jon

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bhawver's picture

I find google.com more efficient in searching Symantec connect.  I more often find what I am looking for by going to Google than I do using Symantec Connect's search.  Maybe Google can be used directly on the site?

Brian Hawver
Systems Engineer
Yaskawa America, Inc.

Connect Etiquette: "Mark as Solution" those posts which resolve your problem, and give a thumbs up to useful comments, articles and downloads.

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Dev T's picture

yes...no doubt....google is better place to find symantec articles and not support.veritas.com

Its a best practice to have a "Support Contract" with Symantec...
 

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Vikram Kumar-SAV to SEP's picture

Well i do agree google is also a place b'coz we are more familiar with google and not Symantec Search but even Symantec search is good.

But one Idea i would like should be implemented when using search there should be a Filter for Resolved threads.

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

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Brandon's picture

I agree about Google. Anytime I need to find what I am actually searching for I just go there and use site:symantec.com . Sometimes you can almost type in the exact article title in the search at this site and the article will be burried in the results, not at the top.

Also is the webpage expiration issue when using the back button ever going to go away? That alone is about annoying enough not to use the search.

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riva11's picture

I agree about the power of Google search, but I find some intersting features in the Connect Search. For exmaple , I use really al lot the Filter by Author, Product , Type. It allows to looking for something that your remember partially about title , author or discussion.

Of course, if in the future will be integrated also the Google search inside Connect, it will be appreciated, but I love also this new Connect Search .

Regards,
Paolo

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Acretian's picture

Suggest feature of google is really good, if possible we can add it to make the connect search better.
As mentioned by others, Filters option is handy

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Nourbakhsh's picture

            As everybody knows, Googles job is Search Engines. So, it's normal why more Users, like Google Search vs Symantec Built-in search. But, i think that in the future, Symantec team, will try to put more Options for Better Categorization searches inside Symantec Site.If we need to Search for a Special items, i'm sure that, Just Symantec Search will help us to find what we need & nobody use normal Searches.

Best Regards, Jalal

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ilango's picture

Yaah Really good

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shp's picture

Connect search is good
I use google and connect search for faster result.

Regards,
Srinivas H.P.
HCL Infosystems Ltd

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