Website Implications Of The Internet Trust Index
The Internet Trust Index has reported a modest level of trust amongst U.S. online adults of 61.5 on a scale of 100 - with zero representing no trust and 100 representing absolute trust in the Internet. This is interesting as getting a pulse on how users perceive the Internet could be valuable for a number of reasons. It provides some insight into what activities users are likely to engage in online, whom is most active online, and where demographically. From a design perspective, this can help guide decision-making with regards to driving feature sets, look and feel, and even communication design. This can also help with regards to technology considerations such as decisions to implement trust marks on a Website such as a trust seal, green bar, or other markers.
The recently released Internet Trust Index (pdf) provides a gauge of consumer confidence on the Web. The results are compiled from a survey of U.S. adults designed to understand their Internet-related behaviors and attitudes. The survey measures nine different criteria to explore consumer's online activities, experiences, behaviors and concerns. It characterizes major Internet user groups to arrive at why some groups trust the Internet more than others and what are influencing factors. The results are sometimes surprising.
Here are some key findings:
- Though equally active online, men and women tend to engage in different
activities. Men check sports scores more often, while women engage in
social networking more. Women are more concerned about being online than
men when conducting financial activities and releasing personal
information online. - Users in the Pacific region are more likely to engage in a wide range of
online activities. Across all regions, up to half or more of overall users would never engage in such activities as online dating, social networking, adult content, virtual networks, managing stocks online and logging into work remotely. However, the Pacific region (compared to Mountain and West North Central regions) is less inhibited to engage in these activities, most likely due to the West Coast's more tech-savvy contingency. - Trust in the Internet is highest in West North Central, New England and
Mountain regions, and lowest in East South Central and East North
Central regions.
The report is published bi-annually. The survey is conducted for VeriSign by TNS who also conducts the monthly Consumer Confidence Index survey for The Conference Board.
Comments 13 Comments • Jump to latest comment
I think in general interent users trust websites. However I would say a good portion may not trust the information on the sites and maybe sceptics when it comes to advertising on the sites perhaps thinking its commercial. Many that don't use the internet in my experience do not trust the internet and say they have no time. They would rather read books and newspapers and watch tv. I think it is very useful in having an Internet Trust Index becauses its a great way to gauge internet confidence in the masses.
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Internet Trust Indexes are extremely useful for companies looking to establish a web presence from an advertising standpoint. The Internet Trust Index can be dactored into the risk matrix before the company proceeds
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Thanks for doing this survey and sharing your analysis. We being a website design and development company, this article gives us a better understanding on how internet information is perceived and used by men and women. Keep posting your survey results as we will definitely be looking forward to it.
I think in general most interent users trust websites. But I say a good portion may not trust the info on the sites and maybe sceptics when it comes to advertising on the sites perhaps thinking its commercial.
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