This can be quite a common question, you should exclude the following directories from your virus scan.

• d:\mysql

Note: If the mysql direcory is scanned, the anti-virus software is likely to quarantine or delete the files. The first symptom of this scenario is that your backups start failing.

• d:\mysql\temp

Note: If the mysql\temp direcory is scanned, the anti-virus software is likely to quarantine or delete the files. The first symptom of this scenario is that your backups start failing.

• d:\CW\<current_version>

Note: The following subfolder needs to be scanned:

d:\CW\<current_version>\scratch\temp\esadb\attCacheDir\

 You should scan the following directory

d:\CW\<current_version>\scratch\temp\esadb\attCacheDir\

Note this is the directory where documents are placed temporarily during native viewing or where files are cached and as such should be scanned. 

Disabling Your Anti-Virus Software
 

If you decide to discontinue the practice of scanning documents for viruses, ensure that you remove the esa.netit.virus_scanner_dir property through the Support Features > Property Browser

Upgrades / Installations

NOTE: For upgrades If you are upgrading or installing a new version of Clearwell, Clearwell strongly recommends disabling your anti-virus software first.