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What A/V exclusions are needed for Clearwell ?

Created: 04 Oct 2012 • 1 comment
PJuster's picture
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This can be quite a common question, you should exclude the following directories from your virus scan.

• d:\mysql

Note: If the mysql direcory is scanned, the anti-virus software is likely to quarantine or delete the files. The first symptom of this scenario is that your backups start failing.

• d:\mysql\temp

Note: If the mysql\temp direcory is scanned, the anti-virus software is likely to quarantine or delete the files. The first symptom of this scenario is that your backups start failing.

• d:\CW\<current_version>

Note: The following subfolder needs to be scanned:

d:\CW\<current_version>\scratch\temp\esadb\attCacheDir\

 You should scan the following directory

d:\CW\<current_version>\scratch\temp\esadb\attCacheDir\

Note this is the directory where documents are placed temporarily during native viewing or where files are cached and as such should be scanned. 

 

Disabling Your Anti-Virus Software
 

If you decide to discontinue the practice of scanning documents for viruses, ensure that you remove the esa.netit.virus_scanner_dir property through the Support Features > Property Browser

 

Upgrades / Installations

NOTE: For upgrades If you are upgrading or installing a new version of Clearwell, Clearwell strongly recommends disabling your anti-virus software first.

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rajupateluk's picture

 

What is displayed in the Clearwell UI when an item is flagged as “quarantined” and resides in the “d:\CW\<current_version>\scratch\temp\esadb\attCacheDir\” folder?

If the AV software determines the item is a threat and quarantines it, can Clearwell still display it or show metadata for it? 

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