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When trying to open SEPM on Windows 2008 server, error Could not find the main class com.sygate.scm.tools.DatabaseFrame. Program

Created: 18 Jan 2010 • Updated: 18 Jan 2010 • 9 comments
sezam's picture
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When SEPM console is tried to be open an ERROR: "Could not find the main class com.sygate.scm.tools.DatabaseFrame. Program will exit "  occurs.

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The problem is UAC. To make SEPMconsole working properly You need to dissable UAC.

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PortlandGirl's picture

I'm not sure why I got this error.  UAC is off.  SEPM had been working fine. This morning, I got the error mentioned above. Server 2008 R2 Std x64.  I restarted the services, updated Java and rebooted machine.  No change.  I ran repair and that resolved the issue. 

Once back in SEPM though--even after waiting for a couple of hours--only a few machines were communicating with the consol. Resolved that issue by doing the following. On clients tab, right-click group>> Run Command on Group>> Update Content.

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schmidtej's picture

Server 2008 R2 Std x64 SP1 Domain Controller.  Logged in with my user account, which is in Domain Admins group, and I get the error.  Right-click and "Run As Administrator" still get the error.  Tried the suggestion by PortlandGirl "Update Content" no luck. Logged in with the equivalant of a local Administrator account and it works now.

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Bharath B's picture

Hi,

Run a repair install from Symantec Endpoint Protection Manager.msi from the downloaded software. Make sure UAC is turned off.

Also check whether java 6 20 is installed. If not install it & then run a repair using msi

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John Santana's picture

Yes I also face with this kind of issue, my Java is version 6 update 23

and affecting my SEPM v 12.1 RU1 MP1

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

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hforman's picture

Just confirming that you all are running the 64-bit versions of SEPM?

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John Santana's picture

Hi,

I'm running 32 bit SEPM server.

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

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hforman's picture

Thaks.  I thought the server was 2008 R2 which I thought only comes in 64-bit.  I apologize for the interruption.

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John Santana's picture

Hi Pete,

Unfortunately it is still not working :-| somehow I still got the pop up saying that error message (as in the title).

I have already disabled the UAC.

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

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