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Why Did You Buy (Or Not) Symantec Backup Products: Tell Us and Enter to Win an iPad!

Created: 22 Apr 2010 • Updated: 16 Sep 2010 • 37 comments
Kate Lewis's picture
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Symantec wants to hear from you!  Were you a part of the decision making team to purchase one or more Symantec products, such as Backup Exec snd Backup Exec System Recovery? Or, where you a part of the decision making team to vote against purchasing a Symantec product? If so, we’d like to hear why. This is a quick process (as little as 20-30 minutes), and for your valuable input, you’ll be entered into an exclusive raffle to win a 16 GB Wi-Fi enabled Apple iPad!

To participate, simply send an email  to schedule a short call at a time convenient for you. This call will not be a sales call by any means, but rather an opportunity for you to share why you bought or decided not to buy our products. Sign up today, tell your story and enter to win a new 16GB Wi-Fi enabled Apple iPad!

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Mukesh Trivedi's picture

Backup Exec is the best product I have ever used to backup my Excahnge server and Data Server. It gives you flexibility to restore singles or mass emails/files in no time. It is very easy to use. It is really great product.

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kr5193@att.com's picture

We had Netbackup on our older servers and it was very reliable and saved us from the rm* users. I told my boss i wouldnt be without it unless he wants to see a lot of files lost. It just plain works.

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jason.lucy@iowa.gov's picture

Prior to purchasing Enterprise Vault Email Archiving, we had a large issue with personal folders, and I'd be remiss to say that it has been resolved.  Enterprise Vault helped us meet or needs to start getting PSTs archived and removed from network shares.  Discovery Accelerator has significantly helped us find related emails and meet the needs of legal and human resources requests.  All in all, this has been a great solution to meet many needs.

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vu2dsp's picture

i am not in the decision making team of buying back up products, am the user whobacks up data, daily, and monthly  and the backed up data are kept as retrieval point whenever there is a disaster

even though it gives us a secure feeling, i feel lots of hype is created for data backup. its enough you have a simple data back up and erase the same, or reclycle it over a year , so that the additional data can be kept on adding

data back up is also industry specific and depends on how vital ur data are, but now it has become a fad for any tom dick and harry to hold a data backup, even though his data is not critical and will be of no use even after a week, month or year,

symantec is not realible, the scan option never worked, i wrote to symantec no reply came

there is no anti virus software that is virus proof, as all the new smarties out smart the sleeping technies is corporates with fat salary and enough time to spend on unworthy thoughts and leisure

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cdsJerry's picture

I wouldn't buy a Symantec backup solution because I don't trust Symantec that much.  I purchased a hardware firewall from them which stopped working only weeks after the purchase. Support was poor to non-existant.   I've seen Symantec burn my licenses instead of fixing problems (reinstalling using a different license which leaves me a license short).  I have several licenses but that doesn't mean I want to lose one every time Symantec touches a system.

Bottom line is I've been a Symantec user for about thirty years now and I trust them less than ever.

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jadams@tellme.com's picture

We use NetBackup for our disaster recovery, and the product just works.  Upgrades are a breeze (except for the 5.x to 6.x...ugh), and administration is very CLI friendly, which I appreciate a lot.

I really am happy with NB (along with VxCFS and VxVM), and hope to be able to continue using it for a long time.

Thanks for making all the new versions backwards compatible too.  It makes my life as a sysadmin so much easier.

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DieselDog's picture

For a long time I have known that backing up was essential but I have been only intermittently backing up to connected drives.  Since these drive are located in the same place as my computers, backing up to them didn't make sense if there was a true disaster, they would all be lost.  I have been checking out what the magazines have said about on line backing up and monitoring their recommendations.  When it came to make a decision however, I decide to go with Symantec because I have been using Symantec/Norton since you had to obtain your programs on floppy disks and have been mostly satisfied with my interactions with the company and the performance of the products.  Who doesn't get upset once in a while.  Overall Symantec has performed and I figured that integrating their programs was easier than trying to mix manufacturers.  I hope that I am right.

DieselDog

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Ted Richart's picture

Every year, I am asked to compare products for Enterprise backup and archiving. We have NetBackup Enterprise and Enterprise Vault, and they stick out because of the cost to our organization
Every year, I get product information for TSM, Comvault and others, pull data together and present TCO information to managers
Every year, we renew our licensing agreements with Symantec

These applications aren't perfect, and they're not cheap, but they work as advertised
Support isn't perfect, but they do care and they are well trained
Every time I have to restore critical data, email or image information, I get what I am looking for

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14TheoriesMatt's picture

Well, I din't buy Symantec, I bought Acronis and over 5 months later I wish I could go back and do it all over again. Acronis has been awful to deal with and their product has yet to work properly.  Next time I won't make the same mistake.

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retiredat44's picture

I have Been using Symantec products 15 years and Norton 20 years. I just didn't like the sparse offerings and utilities that comes with Windows, and like the Symantec disc organizing uilities and backup.

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jdaniels's picture

We use Symantec Backup Exec because of the large number of diverse backup sets we can create, and for the simple recovery options.

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George M.'s picture

Hello Symantec - I would like to share my experience in a recent purchase of Symantec Backup Exec. As a computer consultant and network engineer, I have used the Backup Exec product for more years than I can remember now. I have been a fan of this data protection solution as far back as when the product was called Maynard, Seagate, Veritas and now Symantec Backup Exec. I have installed this product for so many customers and employers with such success and satisfaction. The somewhat recent acquisition by Symantec has only solidified and enhanced the data protection solution by continually adding improvements, features demanded by the ever changing industry and data protection landscape, and incorporating world class support and service from Symantec. On a number of occasions I personally have spoken to support and always get a person who owns the problem or question and provides the right solution based on the circumstances. I know there is never any one answer for every environment, but having a strong, well trained support group and a seasoned, well featured product make for a best in class solution. Recently I proposed and implemented the latest Backup Exec offering and have enjoyed another successful implementation.

GM

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Andrew Wiggin's picture

The biggest reason we continue to use backupexec is because we have in the past and we are sure that we can read our ancient tapes that way.
I have had some problems with BE, but overall i would say that it backs up data well.
Errors aren't very helpful though.  Seems like the errors never give you enough information to solve the problem.  i have exceptions that never get resolved.  every backup, they are always the same.  When i called symantec, they essentially told me to live with them. 

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ngibb's picture

The company I work for is heavily partnered with Commvault, it seems to win over backup exec in features and price each time. Although I personally preferr Backup exec

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rgs's picture

We used Backup Exec years ago, before Symantec owned it, to backup to tape. We discovered that backups hadn't worked for some months when we tried to do a restore. Backup Exec hadn't reported any errors.
Our sysadmin left around that time and when I took over I decided that backups had to be simple and transparent. I use robocopy and MS ASR for everything now and backup to disk only. I have scripts to handle reporting and I know right away if anything has failed.
Backup Exec is a good product and the problem we had appears to have been an anomaly, but our current system works well on the 2TB of data on our system, and for several clients we manage.

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JJX's picture

For a very large environment with Veritas snapshots, the snapshot backup is very useful and robust. There are lots of advantages to backup via  fibre network than the traditional IP network.

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Harpreet Singh Chana's picture

Hi,
We are on Ver 7.0, with mixed environment i.e. Sun Solaris, Linux, Susie. The whole setup is very stable.
I am 100% fan of Veritas Netbackup. Excellent features. support, Follow-up.smileysmileysmiley

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Martin_Forster's picture

Hi,

we had Backup Exec already implemented with version 12.5 and it was covered with the software maintenance.
With the Upgrade to vSphere i searched a new solution, which supports the vSphere storage API. And Backup Exec2010 got it.
As many other else.
But the best point was puredisk, we definitely wanted some sort of dedupe store in the Backup 2 Disk Folder and Backup Exec 2010 got it.
So we decided to move to Version 2010 and license the dedupe option. We opted against the vmware option because we also had vRanger under maintenance, so we move from vRanger Pro V3 to vRanger 4 DPP.

During the whole decision i also searched other stuff, but the most challenging solutions was either to expensive(TSM,...), or lacked Tape support (Avamar). I voted against CA because i was responsible for Arcserve Enterprise Backup v10 in the past, and this experience was not nice.

During the whole process i feared the possible bugs and flaws. Which i experienced in the past with new versions of BE.
I talked to myself, its such a big company, they will have probably learned and implemented a better ways to push the quality of their implementations.
Unfortuantely this was not the case, so i learned that i should have trust my feelings.

Summary:  One of the completest feature sets in the market, but as usual a unstable and flawed implementation.

Regards

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Mursel's picture

We are small microcredit foundation from B&H and we are on the scene almost 10 years. We are working with sensitive informations so back-up is most important step when we implemented our informational system. We chosed Symantec Endpoint Protection as an anti-virus support and Symantec Backup Exec as well as backup support. We had a small problems (shadow copy and AoF) with Backup Exec 10d version, however, when version 12.5 got released everything changed for better and now we are delighted with our backup solution.

And btw every serious system administrator, in cases of loss of information, will be glad to change his iPad for lost informations. :)

Best regards,

Mursel M.

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konrad's picture

Backup Exec is the best in class backup solution for small and mid-size environments. It is a feature-rich software at the affordable price.

But the most impressive backup software from Symantec is NetBackup. The way it performs and scales is impressive. The number and functionality of features is just outstanding. This is not a cheap product, but when you need a software to utilize many tape drives and disk volumes simultaneously, to cover the distant subsidiaries, the software that give you outstanding disk-based backup features and schedule abilities - the best and the only solution is NetBackup. I admire that software the most.

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MacGyver's picture

We just implemented the NetBackup for HPUX on the PA RISC and Itanium platform. Everything went well ont PA RISC but got a little bit problem of installation and configuration when we implementing on Itanium. The server did not recognized the backup client and we need to install SUDO package on the itanium side in order the backup script running on the non-root user ID. According to Symantec it could not be run under non-root user ID. I was wondering why...

After UAT, the backup went completed succesfully but not the restoration part. Some of the files could not be restored. And we need to resume the backup job scheduler many times. I am not so very satisfied with the software ... at least compare to the Legato..

Regards,
Ferry

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HAMZAOUI Omar's picture

The solution is more suited Backup Exec on Windows platforms. Coupled with the solution BESR, there is no competing solution on the market.

For system backup and disaster recovery, in terms BESR backup time (SNAPSHOT, see the comparative GARNER), technology (Restore Anywhere, granularity, Compatible VSS Aware P2V), compression (More than 60%) and time Restoration (Some click through EXPLORER Recovery CD customizable) is LEADER. The only delay was on the UNIX part is caught using the 2010 version.
For my part BESR saved me several times during backup, migration (data or hardware), Disaster Recovery, virtualization, hardware failure, data recovery.

BE is a pioneer and historical partner has always been Microsoft. Remember that the Windows NTBACKUP tool is nothing other than BE, and that files can be opened one by one.
BE has a multitude of agents with the latest technology hot backup, and validated by the publishers (SQL, Oracle ...)
BE has its own technology  TSO, which revolutionized the restoration. BE is the first to be able to save a password in a database and restored Exchange granular an email. The GRT technology is also applicable to AD, SharePoint, VMware ... ..
In terms of time backup, BE is also unbeatable on Windows environments through snapshots.
BE may also save the jobs via the DLO option.
BE may also store data continuously via the CPS option.
BE also helps to have a centralized administration through the CASO option.

Symantec (and BE) is innovative because it is the first publisher to validate the management right out of OS (eg Windows 2008) and creator of Technology (GRT, Disk Backup, Restore Anywhere ... .), and take care of most publishers Hardware.
Furthermore, in terms of research and development and invests heavily Symantec is seen, the last example deduplication on BE 2010, VMWARE and HYPER-V backup
In summary, BE and BESR are the 2 products (quality ratio) the best 2 solutions on the market.

Only a small area for improvement in my eyes is the medium, in effect, escalating complex problems is long enough, and people support (at least Level 1 & 2) are not sufficiently aware of the criticality of Backup & Restore for some companies.

Regards

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waichung's picture

Netbackup is a great product that should be part of any customer's business continuity archtecture and solutions.  It's very well understood in the industry - a proven product, and it works well with many OS and hardware platforms.  The Dedup, VMWare, Netbackup 7.0 offering is a compelling architecture and can provide my customers a answer to some of their virtualization questions.

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kshaetaa's picture

I guess the primary reason would be that Symantec purchased Backup Exec, which is the main reason we are using it.  Previous to Symantec Backup Exec, I worked with ArcServe as our backup solution.  It was a great solution, and worked fine for the environment we used it in.  There was a little more complexity in incorporating it into your server backup solution.  However, I left that company, and moved to a computer support company, and we pretty much had everyone using Backup Exec there.

Now, I am at a third company, and we are still using Backup Exec & System Recovery, and with our latest purchase, we will be using Backup Exec for virtual servers agent as well.  Symantec has expanded the original Backup Exec into a more useful product, that provides security in todays growing environments.  We rarely have to worry about our backups not working.  It is nice to use an interface that is easy to understand, and provides both simplicity and complexity, where you need it.

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NoMercy_General's picture

With a Product so deeply rooted in perfection! No wonder people choose Symantec's Products always. Backup Executive has always been a major part of our company. Starting from old Backup Executive 10.x we currently have version 12.5 in house. When we are in need of support and had an issue, Symantec was there with the fix! Fantastic support and you can do absolutely everything with the products Nutrient enriched configurations.

No issue's here!

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Oliver Buckie's picture

... and you know what they say "time is money". Less time means money saved!

When I look for a backup solution, two important factors need to be fulfilled:

  1. Backup means not just data, but all applications, databases and configurations too;
  2. Time of restoration must be minimised (get the company backup online asap).

Taking these factors into consideration, an imaging solution is a must! For the infrastructures that I support, I have added a a few other musts to my requirements:

  1. Backup of SBS 2003/2008 installations (AD, Exchange etc.);
  2. Restoration of data (not just the image), including individual Exchange mailboxes or emails;
  3. Physical to physical migrations (P2P, hardware platform migrations);
  4. Physical to virtual migrations (P2V, inkl. VMware ESXi).

I found a product which does all of this and more: Symantec Backup Exec System Recovery 2010! It's easy to use and simply does what it's supposed to do. A product which can save you valuable time in a real disaster recovery situation or reduce time-intensive hardware or virtual migrations. For a few hundred bucks - a no brainer!

yes Thank you Symantec wink

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wadsy's picture

We are a small part of a larger organisation running one server with about twenty clients.  Server does several roles - file server, mail server and archive store.

We use Veritas / Symantec Backup Exec as it was recommended by our IT Support Reseller/Agent when we last upgraded our hardware and software about five years ago.  It is used as part of our overall backup and archiving strategy - we use the Windows Shadow Copy Service to create twice daily backups of file data for thirty days and this is used more often to recover individual files.  I have never needed to restore an individual file from Backup Exec media.

The main problem with the backups is the potential difficulty and time recovering tape data in the event of disaster to the server and it will be useful mainly in recovering the server if the software is unrecoverable but the hardware remains intact.  This is likely as the server has RAID 5, dual power supplies, UPS etc.  Ironically the most unreliable parts of the server to date have been the DAT and LTO tape drives, due no doubt to their mechanical complexity.  We also back up live data daily to a separate hard disk as a second file server if the main server goes down.   The Exchange databases are also backed up fully on a daily basis as the cost of rebuilding mailboxes would be greater than the cost of media.

We like the Backup Exec software generally and apart from MS Windows Updates breaking it occasionally, it is reliable and does the job.  However, one feature that we had on our ealier CA ArcServe software was a media prediction list for say the next week's backup operations.  There are numerous reporting features but I have not found a way of doing this easily in Backup Exec - instead I use a Excel spreadsheet to create a list for our tape operators.  Another feature that CA ArcServe allowed was a non-comprehensive verify on the data, such that you could do say a verify on 10% of the backup.  This would be useful for us and would make backups to multiple tapes on a single non-robotic tape machine much more bearable.

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farkry69's picture

We have a client that required us to backup 1600 laptops out in the field over 200+ locations wirelessly.  Prior to Symantec DLO we were using CA Brightstor and it was a nightmare.  Not being able to verify backups actually were happening, manual configuration etc.  So CA stopped supporting the product.  The only backup software that fit the requirements was Backup Exec w/DLO.  The product works like a dream in comparison to our old product. We know exactly what is being saved and when.  The fact it integrates with AD so it's all based on group membership makes it easy to get running for new users.  The customer is really satisfied with the way it works and the days of us pulling our hair out with reporting and getting the software to work over 12 different servers is over.  Now we run on 2 servers and the reliability to which the backups in the field has gone way up!!  I never thought I would say this but thanks Symantec this is one product that actually works the way it should!!

Thank God no other clients have the requirement of backing up the My Docs folders in 1600 field laptops.

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Swathi Turlapaty's picture

We have an annoucement to make regarding the lucky winner of this contest. Drum role please!!!!!! Its the user pw1. Congratulations! And Thank You everyone for your sincere contributions towards this contest!

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Carlos V's picture

We use Symantec NetBackup for many years ago, and we believe is the best software to create backups, is very easy to use, and have so many features that make life easier.

We just implemented the NetBackup for AIX, Windows and Linux and it works great.

My only complaint is with the stand to support SharePoint, which is not good.

Regards!

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reyndi's picture

Netbackup is a product that should be part of archtecture business continuity and customer solutions. It's very well understood in this industry - a proven product, and works well with many OS and hardware platforms. The Dedup, VMWare, Netbackup Ver.6, 0 offer is an attractive architecture and can provide my customers to answer a few questions of their virtualization

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hzv3bv's picture

I have been using Symantec Backup Exec for the last 10 years (All versions) and I wouldn't change it for the world. However, I don't yet have feedback on the yet-to-be-released  Symantec Agent for Sharepoint 2010 despite my continuous attemps to get official response.

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Swathi Turlapaty's picture

Thank you all for your continued participation to this contest. Just a note that this contest is for BE and BESR only! But comments regarding your experiences with NBU and EV are most welcome. Keep them coming!

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Phoenix77's picture

Hmmmm I had 8.5 that was and is still under the maintenance. In April I was given a notification ID for 2010 . So I upgraded to 2010 but live update will not update me to R2 and file connect will not show me R2. Yes, im using the 2010 seriel and tried the 8.5 seriel. So i cant get R2 ?

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Swathi Turlapaty's picture

@Phoenix, If you already upgraded to BE2010 and have its licence, you should be able to upgrade to R2 at no additional cost. Check ou the Backup Exec 2010 R2- Highlights blog for more details.

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vnavna's picture

We have been using BESR since version 7 and the product works great. When version 8 came out with the management console that was even bettter but now Symantec bought Altiris for the management console and it is horrible. It is very confusing getting around and when trying to assign jobs or manually run jobs it is a mess trying to find which way to go. Get rid of the Altiris management studio and go back to the simplier 8.5 management interface. It is also to bad that when they make you go to a new product through the license agreement that Symantec should offer the training for free. $500.00 for E-Learning training for BESR 2010. C'mon.

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Moltron1's picture

We bought BE 2010 due to the recent overhaul of the VMware agent and the new dedupe features.  Price was good too.

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