Have you ever created a query for the helpdesk, set an auto refresh on that page, and then wished there was a way you could set the sort order? This will show you how.
- First in your Helpdesk Worker Console click on the Incident Queries link located to the left.
- Next locate the Query that you would like to set the search order for. Once you have located that Query click on the edit icon.
- Finally edit your expression to include the following statement.
"Order By workitem_number"
That will set your query to sort by order number. You may change the last statement in that line to define what column you want to search by. Your search order is now set.