Minutes - Symantec Sacramento User Group Meeting on 8/7/09
Sacramento Symantec User Group Meeting minutes from 08/07/09
Attendees: 16 – it was Furlough Friday for most State Workers
Points:
200 Patrick Calvert – split with Linda on setup
200 Linda Skellenger – split with Patrick on setup
100 Cesar Romero - drawing
200 Linda Skellenger – drawing
300 John Henriksen – drawing
500 Patrick Calvert – presenter
Rob Reyes from Bay Dynamics presented “Contract Management Solution” via 6.5 console
Track contracts for IT Hardware/Software
Purchase Orders pertaining to HW/SW purchases
Lease Agreements
Warranties
Associate Inventory and Application Metering Data
Leases/Purchases
Software Asset Management
Reporting
Software Compliance checking
Computer off leasing in x days
Computer older than x days
Contract Management Solution links to Asset Management Solution to the Assets
Software Compliance
Win32 License
Application Metering solution (tracks how many times that application has been used)
Inventory Solution – holds all the versions of SW purchased, quantity, product id, version number (use wild card “%”to locate all versions
Implementation
Define gaps
Determine ROI based on those gaps
Need to be measurable objectives on HW/SW purchase decisions
Look at current resources
How are things done now
How would you like them to be done
Support
What are the pain points?
Are the defined business goals realistic?
Best practices
Wish list: compare good wishes with the not so good wishes (been there – why it didn’t work)
Use of other solutions (non-Symantec) to achieve goal in coordination with Symantec products
Review success metrics – must be measurable and actionable
Client Management Suite includes: Inventory Solution/Contract Management Solution, Asset Management Solution, etc.
Patrick Calvert from SMUD displayed and discussed his experience with Altrinsic Solutions - HIIS product in conjunction with Symantec’s Deployment Solution
Reviewed scripts for specific jobs
Went into HIIS (Hardware Independent Imaging Solution)
Rather intuitive – hasn’t had to read much of the manual or training
Installed on test system – tried it out, then setup in production
Altrinsic Solutions owns HIIS and DS Alert (two products SMUD is using)
HIIS
Uses WinPE for PXE boot and install drivers
HIIS is integrated
Created job under imagining section of DS
Can modify
Script ready for deployment
Scheduled
Reboot system can be controlled
NS agent installed
Maintain
Automated for various models and class
AHI – Advanced Hardware Inventory – helps reduce the number of classes
Several tabs
Analyze – current setup
Collect – one more level
Integrate – creates jobs
Maintain – automated
Next meeting discussions:
State furlough Friday – should meeting be changed to Thursday, those from the State said “No” since it is difficult to get another day off, would rather come on the Friday. Most attend based on topic discussion. Based on this information meeting to stay on Friday.
Most wanted discussion on HelpDesk solution – see another companies use of the current product – Brent will discuss with co-workers and let us know a good time to present
Decided to discuss Professional Services for next agenda:
Trouble shooting Inventory issues
Health Check
No user presentation
Asset/Inventory Trouble shooting
Setup room in ‘horse shoe’ fashion for discussion
Next meeting scheduled for November 6th, 8:30 to noon at the SMUD CSC location (6301 S St, Sacramento)
Minutes - Symantec Sacramento User Group Meeting on 8/7/09