Access Denied on BlackberryHandheldInfo msg
Using Exchange 2003, Backup Exec 10d with SP4, and Blackberry 5.0.4.
During an old style brick level backup of the exchange mailboxes we find we have been getting the following message for everyone with a blackberry device:
Backup- \\server\Microsoft Exchange Mailboxes
Normal information store backups work fine, and brick level backups back everything else up apart from the above email message which has no subject in the root of the BackberryHandheldInfo folder in the users mailbox. When I untick the two 'No Subject' email messages in this folder the brick level backups work. Is this a problem with backup exec, or Exchange?
Blackberry have assured me the BlackberryHandheldInfo folder within the mailbox needs to be captured.
AV Scanning is not an issue, this is either a permissions thing which I doubt as Backup Exec captures everything else in this folder or Backup Exec's ability to cope with these messages being locked in the users mailbox, possibly because its version 10.
Ideas or suggestions welcome.