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Error 6

Created: 22 März 2012 | 19 Kommentare

After ugrade netBackup 7.1.0.3 to 7.5 i recieve many error. Example:

 
23.03.2012 10:09:30 - Info bpbrm(pid=10028) accepted connection from client         
23.03.2012 10:09:30 - Info bpbkar32(pid=4728) Backup started           
23.03.2012 10:09:30 - Info bpbrm(pid=10028) Sending the file list to the client      
23.03.2012 10:09:30 - Info bpbkar32(pid=4728) dbclient(pid=4728) wrote first buffer(size=65536)         
23.03.2012 10:09:30 - connected; connect time: 00:00:07
23.03.2012 10:09:30 - begin writing
23.03.2012 10:09:36 - Info bpbkar32(pid=4728) done. status: 6          
23.03.2012 10:09:36 - Info bpbrm(pid=11364) child done, status 6         
23.03.2012 10:09:36 - Info bpbrm(pid=11364) sending message to media manager: STOP BACKUP vsqlf34.vsk.ru_1332482948     
23.03.2012 10:09:41 - Critical bptm(pid=4196) attempted to write 0 gigabytes, 483031 bytes, it is not a multiple of 512
23.03.2012 10:09:42 - Info bpbrm(pid=11364) media manager for backup id vsqlf34.vsk.ru_1332482948 exited with status 174: media manager - system error occurred
23.03.2012 10:09:42 - end writing; write time: 00:00:12
the backup failed to back up the requested files(6)

Later automatic restart job, success backed up transaction log. BUT: if i try restore database from full backup and trx.backup - i recieve error on last log restoring.

I open case in technical support Symantec, 1 week ago. Support suggest increase connection time out. I increase, but errors stay. These errors 6-7% from total backups.

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das Bild der RickAndreis

is this a Oracle or SQL Backup?

das Bild der acidborn60s

MS SQL 2005-2008 on virtual and physical servers (>200)

das Bild der Mariannes

The above errors has NOTHING to do with timeouts.

The bptm errors are seen within 12 seconds of the backups starting.
Critical bptm(pid=4196) attempted to write 0 gigabytes, 483031 bytes, it is not a multiple of 512

Please post bptm log on media server as attachment.

Please let us know OS on media server and which tape drivers are being used.

Please also show us policy config - I don't understand how bpbkar is involved in the database agent backup unless you are doing offhost snapshot backups. On master:
bppllist <policy-name> -L

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

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OS on media - win 2003 R2 sp2 x86

How to look tape drivers are being used.? In device manager? Hewled Packard LTO Ultrium-4 drive version 1.0.6.3 date 07.10.2010

I use HP VLS 9200.

logs in attach

ZubehörGröße
bptm_log.rar 400.76 KB
info.rar 3 KB
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correct policy config

ZubehörGröße
info2.rar 3 KB
das Bild der Mariannes

are these the bptm logs for the media server that perform these backups?

There is nothing in the log for 23 March at 10:09:

10:06:29.238 [2604.6120] <2> bptm: EXITING with status 0 <----------
10:16:28.947 [3248.4692] <2> bptm: INITIATING (VERBOSE = 0): -rptdrv -jobid -1332441567 -jm

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

das Bild der acidborn60s

I have only 1 media server. May be need log from master?

das Bild der Amarnath Sathishkumars

Hi,

Error Code: 6 - This error code occurs for database backups.

1. Occurs when the backup is failed to backup files in the selection list.

2. When Multistreaming is enabled, If any Default-Application-Backup is failed - Main Stream of the Backup will fail with Error code: 6.

Here the a backup stream is failed with Error Code:174, So the main backup failed you gor Error Code: 6

Please find the attached PDF file for In-Depth Troubleshooting on Error Code: 174

ZubehörGröße
Error Code 174.pdf 73.04 KB

Amarnath Sathishkumar

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das Bild der Mark_Solutionss

The failing backups go to this storage unit : NBUCL-hcart-robot-tld-4

So we need the logs from that server - bptm and bpbrm if available

Also check the state of the drives used by that storage unit as there are quite a few messages in the logs that indicate several drives may have issues

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

das Bild der acidborn60s

bptm ok, bpbrm no have.

All drive is up.

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master.rar 980.02 KB
das Bild der acidborn60s

bptm log-file on master have sttrange records:

14:45:10.629 [5812.9680] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1273] vnet_cached_getaddrinfo_and_update() failed 6 0x6
14:45:10.629 [5812.9680] <8> vnet_same_host_and_update: [vnet_addrinfo.c:2839] vnet_cached_getaddrinfo() failed STAT=6 RV=11001 NAME2=excl
14:45:10.629 [5812.9680] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1530] in failed cache ERR=11001 NAME=exmb2 SVC=NULL
14:45:10.629 [5812.9680] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1273] vnet_cached_getaddrinfo_and_update() failed 6 0x6
14:45:10.629 [5812.9680] <8> vnet_same_host_and_update: [vnet_addrinfo.c:2839] vnet_cached_getaddrinfo() failed STAT=6 RV=11001 NAME2=exmb2

Hosts exmb2, excl - this is old exchange. In console i no see this clients. This name not used 2 year,  dns no have this name. /etc/hosts in master or media no have this host name.

das Bild der Mark_Solutionss

This log only covers one hour - when the job worked - it does not cover 10:09 when it failed

Is it the only one you have?

I take it that this has happened regularly as you first post is todays date but you say you have had a call open for a week?

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

das Bild der acidborn60s

This errors (exited with status 174: media manager - system error occurred) i have permanently:

23.03.2012 15:13:56 - Info bpbrm(pid=10192) sending message to media manager: STOP BACKUP vsqlf07.vsk.ru_1332501214     
23.03.2012 15:14:01 - Critical bptm(pid=6776) attempted to write 0 gigabytes, 5160880 bytes, it is not a multiple of 512
23.03.2012 15:14:01 - Info bpbrm(pid=10192) media manager for backup id vsqlf07.vsk.ru_1332501214 exited with status 174: media manager - system error occurred
23.03.2012 15:14:01 - end writing; write time: 00:00:13
the backup failed to back up the requested files(6)

das Bild der Mariannes

Please post bptm log again (current version).

The one posted earlier covers up to 15:04:53.

The error posted above was seen at 15:14.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

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bptm from master and media

ZubehörGröße
log2.rar 2.5 MB
das Bild der Mark_Solutionss

Please take a look at all running jobs to see if there is an older job still running.

The log reports at 15:13 that:

could not find backupid vsqlf79.vsk.ru_1332501200 to terminate

That relates to a backup that ran at 11:13 - so 4 hours earlier

It sounds like there may be orphaned bpbrm processes at play here on the Master Server

It would be useful to have a time when no backups are running and see if you have any bpbrm processes still running

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

das Bild der Amarnath Sathishkumars

Hi Buddy, 

Hope your condition is already in the PDF I attached. Can you please check.

Amarnath Sathishkumar

If this comment is helpfull, Don't forget to give a "Thumbs Up" or mark as "Solution"

das Bild der RickAndreis

Try the tech below it might help solve your problem..

http://www.symantec.com/business/support/index?pag...

das Bild der acidborn60s

New many error after upgrade from 7.1.0.3 to 7.5.0.1

Sometimes backup log or full MS SQL freeze on different clients.

No firewall on client or master or media.

Log from client in attach

On sql server i see suspended backup:

151      SUSPENDED                         NT AUTHORITY\SYSTEM      .      .    RUSTRANS    BACKUP LOG          0    0    05/31 12:03:44

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20120531.rar 68.15 KB