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Mobile Security Gateway External Host Address

Created: 23 Jan. 2013 • Aktualisiert: 24 Jan. 2013 | 4 Kommentare
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Hi guys

I'm having problems entering my external host address in the Mobile Security Gateway. The address is valid and pointing to my dmz reverse proxy, what am I missing? The address is written without https:// and as

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After a whole lot of trial and error it turns out that the domain-name cannot start with a number. Our external POC-domain starts with a 1. Numbers within a domain-name don't seem to matter though.

I can manually dig into the database and change the value to our domain (and see the correct value in the Mobile Gateway Settings), but enrollment fails anyway and I guess it's not a supported way.

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Hi JFinnhult,

Many thanks for the posts.  Just to confirm: is this with Symantec Mobile Security 7.2 MR1?

With thanks and best regards,


With thanks and best regards,


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Hi Mick2009

Yes, this is true for 7.2 MR1.


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Thanks Jonas!

I keep an eye on for SMS 7.2 questions.  Glad I spotted this here.

the domain-name cannot start with a number. Our external POC-domain starts with a 1.

That's not a known issue (several are listed in the Release Notes....  

Symantec™ Mobile Security 7.2 Release Notes  )

I can't say that I have ever tried creating a MSG on a domain name that begins with a number, though. 

What was listed in the Altiris logs?  Any errors there?

How to Collect Troubleshooting Information from Symantec Mobile Security 7.2 

And did you try with an IP specified, rather than a FQDN?  Did that work?

Here's a KB about MSG's that may be interesting... 

Recommendations for Configuring a Healthy Mobile Security Gateway for Symantec Mobile Security 7.2 

Final question: what time and date formats are in use in this environment?  The initial (non-MR1 release) had some trouble with European-formatted dates.

Cheers in advance for some more details!


With thanks and best regards,