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Outlook 2007 Client unable to view archived email in EV 8.0 SP4

Created: 30 Juli 2012 • Aktualisiert: 31 Juli 2012 | 9 Kommentare
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Hi All,

My new clients who just got their new laptop on WIndows 7 x64 using Outlook 2007 SP3 are all unable to view their archived email ?

it only shows partially with the grey bar saying "This Item has been archived by Enterprise Vault"

What should I do to enable the complete retrieval from the Outlook client ?

Thanks,

DG

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das Bild der ZeRoC00Ls

Do you have the EV client installed on this workstation ?

If this response answers your concern, please mark it as a "solution"

das Bild der Dushan Gomezs

is there any special requirement for 64 bit client versus 32 bit ?

Dushan Gomez
IT Manager
VCP 4 and 5 | MCITP Exchange Server | MCTS SharePoint Server | MCP Windows XP

das Bild der ZeRoC00Ls

Not that I am aware of. The compatability charts don't list any special requirements.

http://www.symantec.com/business/support/index?page=content&id=TECH38537

If this response answers your concern, please mark it as a "solution"

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You can also try the EV 9.x outlook plugin.

This version is compatible with an EV 8.x server, and also with outlook 2007 64 bit.

http://www.symantec.com/business/support/index?page=content&id=TECH130537

If this response answers your concern, please mark it as a "solution"

LÖSUNG
das Bild der Rob.Wilcoxs

If you are using EV 8.0.4 base client, then you're on this issue :

http://thingsilearnedtoday.net/2010/06/11/opening-archived-items-with-the-8-sp-4-client/

.. are these users configured with Vault Cache?  Do the mails open when they're in the office, but not when they're off the network?

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Rob,

Many thanks for the assistance, wow the blog looks very good and informative. 

I'll install the hotfix in a blank new machineand test it out.

http://www.symantec.com/business/support/index?page=content&id=TECH130470

Dushan Gomez
IT Manager
VCP 4 and 5 | MCITP Exchange Server | MCTS SharePoint Server | MCP Windows XP

das Bild der Dushan Gomezs

No worries Rob,

All of my users are all happy after installing "Symantec Enterprise Vault Outlook Add-in-en.msi

Dushan Gomez
IT Manager
VCP 4 and 5 | MCITP Exchange Server | MCTS SharePoint Server | MCP Windows XP