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Reshma Kumar | 20 Feb 2009 | 2 comments

The Internet continues to grow! There were 24 million new domain names registered in 2008 and 10.1 million new names in the fourth quarter of '08 across the all top level domains (TLDs). This brings the total number of domain name registrations across all TLDs to 177 million for 2008 - a 16 percent increase over the previous year and a 2 percent increase over the third quarter of '08. The five largest TLDs in terms of base size were .com, .cn (China), .de (Germany), .net, and .org.

The number of .com and .net domain names continues to climb as well. The overall base of .com and .net domain names grew to 90.4 million in 2008 - a 12 percent increase from 2007 and a 1 percent increase from the third quarter. Country Code Top Level Domain Names (ccTLDs) reached 71.1 million domain names - a 22 percent increase YOY and a 3 percent increase from the third quarter of 2008.

New domain name registrations across all TLDs have been growing at a decreasing rate compared to 2007...

Reshma Kumar | 18 Feb 2009 | 0 comments

Imagine trying to purchase something on a Website and getting a message that the secure connection has failed and the site is using an invalid certificate. Would you think twice about proceeding or even abandon your purchase? Probably, yes. That is what happens when a site has an invalid SSL certificate. It may be that the cert has expired or just wasn't setup correctly.

And what does this do to the user experience on these sites? Well, not a lot of good. It doesn't instill much confidence in the user; not to mention, it can inhibit the user's ability to access your site altogether. It also presents a security threat as the user's information may be vulnerable and prone to hacking and phishing scams which can become a liability for the company. It can also result in downtime for the site. In the end, both the company and customer loses. So, to prevent this from happening to your site, keep those SSL certs current.

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Reshma Kumar | 13 Feb 2009 | 1 comment

text-messaging.jpg

Text: OMG! R U Serious?! Wht a Gr8 Yr 4 Mobl Msging!

Translation: Oh my God! Are you serious?! What a great year for mobile messaging!

And, it sure was a record year. More than 224 billion mobile messages were delivered in 2008 - a 134 percent increase from 2007. The increase is attributed to the continued worldwide growth of text messaging and its usage for social purposes including P2P (peer-to-peer) and A2P (application-to-person) messaging services.

And Valentine's Day also promises to not break any hearts. VeriSign expects a record breaking 1.7 billion inter-carrier and a total of 3.5 billion SMS messages to be sent in North America on February 14 which is typically a very high-volume day for texting love notes.

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Reshma Kumar | 09 Feb 2009 | 2 comments

You may have noticed that we redesigned the utility navigation on the verisign.com site back in the latter half of 2008. This is the navigation which appears at the top right of the content area of pages.

old-bookmark.jpgThe previous iteration of the utility nav was comprised of the standard 'print' and 'email' functionalities and the related icons were a flat gray. In the redesign, we added 'bookmarking' - but not your traditional Web 1.0, browser bookmarking functionality where users can save pages to their favorites; we opted to add social bookmarking or otherwise referred to as bookmarking 2.0 functionality. newbookmark.jpgThis allows users to not only add pages to their browser favorites; but, to also add and share on social bookmarking sites like Google,...

Reshma Kumar | 03 Feb 2009 | 2 comments

If you haven't seen this before, this is a funny video. It's from an '08 VeriSign campaign featuring a self-proclaimed 'Cart Whisperer' who goes out rescuing abandoned shopping carts and then setting them free. The underlying message is that online shoppers fill up their shopping carts and abandon them before hitting the 'Buy' button because they don't feel the site they are buying from is secure...maybe because they don't see a trust mark like the VeriSign Secured Seal or evidence of SSL encryption :). Enjoy!

Reshma Kumar | 02 Feb 2009 | 0 comments

Homepage_Survey_0.gifWe are redesigning the VeriSign homepage domestically and internationally and as part of that process, would like to get your feedback! The goal of the redesign is to have the homepage better meet your needs - our customers. We are also looking at updating the look and feel, surface more relevant content, and make the page more navigable to help you get to what you need - easier and faster.

We have put together an anonymous survey so you can let us know what you think of the current homepage. Your input is valuable to us as we strive to continually make improvements aimed at better serving you. We encourage you to participate and provide your feedback as soon as possible to ensure...

Reshma Kumar | 30 Jan 2009 | 1 comment

We've just redesigned the Blogs landing page which serves as a directory listing of the blogs we have at VeriSign. You'll notice that the page is a lot more visual and utilizes a columnar layout in the content area getting more content above the fold and into your initial view for quick and easy access. We incorporated some cool headshots of our ace bloggers and branded RSS buttons for feed subscriptions. We are also utlizing some Web 2.0 design elements - in addition to the Web 2.0 functionality this page supports - like radial cornered edges, gradients, larger fonts, social bookmarking utlity navigation, and lots of white space to achieve a clean, clear, and current design. Now, we just need to redesign our blogs :)! Check it out and let us know what you think: http://blogs.verisign.com/.

AFTER:
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Reshma Kumar | 30 Jan 2009 | 2 comments

200159357-001.jpgIn a recent survey of 919 U.S. adults, 18 years and older who spend at least three non-work hours a week online, 85 percent of consumers state that trusting a site is most important to them when interacting with a Website and sharing confidential information. In contrast, nine percent deemed competitive pricing as most important and another five percent thought ease of use was most important. Additionally, a whopping 93 percent of respondents said they would stop transacting on a site that was not secure.

The survey findings also concluded that 76 percent of consumers claimed that identity theft is a "major" concern for them. When asked how they felt about brands that did not protect their online identity, 56 percent felt "distrustful," 17 percent...

Reshma Kumar | 20 Jan 2009 | 0 comments

Welcome to the VeriSign User Experience Blog. This is the first-ever such blog for us and I am very excited to get it started. Through my posts, I look forward to sharing what we are doing and engaging with and hearing from you on how we are doing in our quest to better serve and meet your needs via our Websites. After all, we are building our sites for you, not us. I will also share insights, ramblings, musings, and the like on user experience that may be of interest.

If you have any feedback on the types of content you would like to see covered on this blog, I would love to hear from you. I look forward to meeting you all online. Thank you.