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Design@Symantec
Showing posts in English
Izabella Csaszar | 09 May 2011 | 4 comments

In June of last year, the RapidSSL.com website got a new look and feel. What we did not change, however, was the RapidSSL Seal. Finally, the time has arrived and today, we have released a new, updated RapidSSL Seal.

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Old RapidSSL Seal Design:


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The new seal design follows the brand color scheme of the website - brown, orange, and yellow - in that order. Our goal was to create a fresh, sleek, modern, and easily recognizable seal that looks and feels like an...

Reshma Kumar | 04 May 2011 | 0 comments

Search Feature User Experience Improvements

More purposeful and meaningful searches!

We just launched a user experience enhancement on the search utility on the VeriSign website. While by default the search feature still looks the same, it now functions a little differently.

If you click the search icon without inputting a search term, it no longer takes you to the search results page with results for the default search field copy "Search". Instead when you click the search icon, the cursor on-focuses into the Search text field clearing the default instructional copy "Search" and displays the blinking insertion point prompting you to input a search query. The experience is slightly different on some browsers where when you click the search icon without inputting a keyword, the default copy "Search" is highlighted. The highlight achieves...

Rich Lam | 21 Apr 2011 | 3 comments

Serving up the @font-face property is still fairly rare on corporate sites, yet this treatment has been gaining popularity across the Web over the past year. Using @font-face replaces the need for creating graphics or flash to display a non-standard Web browser font.

Incorporating the custom font onto the VeriSign Authentication website is an opportunity to improve the user experience without taking away from the visual experience for users.

In this experiment, we converted the fonts into multiple web-friendly formats (e.g. WOFF, EOT, TTF, SVG) for cross-browser and mobile support. The next step was to apply our various font weights (regular, light, medium, and bold) to see them at different sizes. The result was that they looked great at larger font sizes but were not as sharp at smaller sizes. As in the screenshots below, the anti-aliasing of Web fonts will display differently for Windows and Mac users.

...

Reshma Kumar | 15 Apr 2011 | 2 comments

Number of People Without JavaScript

There is a lot of debate sometimes on whether to create a non-JavaScript (JS) version of a web page to support users without JS.

This can seem like a no-brainer initially as it would seem that everyone has JS enabled. The percentage of users online with JS disabled is a mere 2-3% depending on where you look. JS functionality is also supported on the mobile platform which is growing steadily. And besides, how unexciting would it be to traverse the web sans JS - imagine all the cool functionality you would miss!

All that aside though, site owners can sometimes only gleen analytics on users with JS enabled to improve the user experience. But, the reality is that some users just don't like JS for privacy reasons or they don't have JS support because they have an older or non-JS browser, etc.

However, much of it...

Reshma Kumar | 07 Apr 2011 | 0 comments

We enjoy hearing from our users. We monitor user feedback daily which we receive via the handy "Feedback" link on our websites. We look forward to it and find it invaluable. Some of the feedback comes in foreign languages, some of it is spirited, and some indecipherable. But both the positive and negative feedback help us understand where we need to improve - which we take very seriously.

User feedback has helped us catch errors, understand how users use the sites and what they are looking for, improve user experiences, and address concerns. A good example of the latter is a comment we received just yesterday where a user's anti-virus software (and hopefully, it was Norton's) thought it had detected malware on a third-party widget on our sites. The comment was in German so after a quick Google Translate, it loosely translated to:

...

Rich Lam | 29 Mar 2011 | 0 comments

We recently simplified the search results page on VeriSign.com and some EMEA sites (Spain, Germany, Switzerland, U.K., and France). Now, results display without the "cached" link and page size. On further examination of these elements, they were not offering much value-add information to users when viewing the search results.

Future improvements are underway which will add more usefulness to the search results page and enhanced usability.

Search Results Page

Reshma Kumar | 21 Mar 2011 | 0 comments

Internet Explorer 9The latest version of Microsoft's Internet Explorer 9 (IE) browser launched one week ago. Since, its debut, we have been seeing an adoption rate of 5.3% of users on VeriSign.com already on IE 9. And, compared to the previous week, there has been an approximately 3% drop in users to the site on IE 6 . While the percentage of IE 6 users on VeriSign.com is relatively small, the absolute number of users is still notable. Microsoft's IE 6 countdown site is a clear acknowledgment that this 10-year old version of the browser is steadily declining in usage. As of February, 2011, only 12.0% of the world was using Internet Explorer 6, which was 9 percentage points less than the previous year. IE 9, like...

Reshma Kumar | 02 Mar 2011 | 0 comments

VeriSign.com on mobile device

We've been seeing some interesting trends in the mobile access to our VeriSign.com website. The number of people visiting the site from a mobile device has been steadily increasing in an upward trajectory. This is probably not surprising given the onslaught of mobile phones and tablets with superior web browsers which render sites as well as on a desktop computer.

The devices most users are accessing the site from are the iPhone, Android, and iPad. The majority are new visits, and the average time on the site and pages per visit are comparable to visitors from a desktop computer. While the percentage of mobile visitors compared to total visits to the site per day is still relatively small, it is nonetheless indicative of a growing trend which is likely to keep growing.

Here are some of our sister mobile sites for...

Reshma Kumar | 23 Feb 2011 | 0 comments

This is a bit of a fun diversion. Here are some fotos of this year's RSA Conference where one lucky attendee won a smart car fortwo, compliments of Symantec. CEO, Enrique Salem, was also a keynote. Watch video.

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Reshma Kumar | 11 Feb 2011 | 0 comments

Search is a popular feature on many sites. This is not surprising given the onslaught of search engines like Google, Bing, Yahoo, and others. As a result, users have learned to search to find information they are seeking and this is no less the case on websites where search remains a common means of navigation.

While our site search has improved over the years, we have heard from our users on areas for improvement and are taking steps to achieve this.

search-suggest.jpgWe currently have a query suggestion capability where query terms are auto-suggested in a drop-down menu when a user starts typing into the search box and provides suggestions that complete the user's search query.

Additionally, we have recently added a popularity filtering feature. This is where links that were popular in similar searches are automatically up-leveled. The search engine...