Bulk Process Closure for ServiceDesk 7.1 and Service Packs
This is a tool to assist you in closing orphaned tasks and processes in ServiceDesk & Workflow 7.1. It doesn't not delete any entries from your database. This process will simply complete any active tasks and close the associated process. It properly handles closing Change, Incident, & Problem processes. It will also handle EM processes along with any default processes that are generated by Workflow. It does not work with custom projects that use custom tables for their data storage.
The project will allow you to search for the process by Title, Process ID, or Description. As searching the description field can be rather intensive a check box on the form is provided to enable or disable this functionality. You can select multiple processes at one time to improve efficiency.
The project has been designed to be published and added to your Service Catalog if so desired. You are required to be a member of the Administrators group however to run the project.
You will need to modify the connection string project property to match your environment.
All of the rest of the instructions are included in the package.
I hope this is helpful for all.
The ServiceDesk 7.5 version of the project can be found here.