Close Processes in ServiceDesk & Workflow 7.5
This is a tool to assist you in closing orphaned tasks and processes in ServiceDesk & Workflow 7.5. It doesn't not delete any entries from your database. This process will simply complete any active tasks and close the associated process. It properly handles closing Change, Incident, & Problem processes. It will also handle EM processes along with any default processes that are generated by Workflow. It does not work with custom projects that use custom tables for their data storage.
The project will allow you to search for the process by Title, Process ID, or Description. As searching the description field can be rather intensive a check box on the form is provided to enable or disable this functionality. You can select multiple processes at one time to improve efficiency.
The project has been designed to be published and added to your Service Catalog if so desired. You are required to be a member of the Administrators group however to run the project.
You will need to modify the connection string project property to match your environment.
All of the rest of the instructions are included in the package.
I hope this is helpful for all.
As of 3/11 I have attached the updated project file.
A 7.1 version of the project can be located in the article link below.
https://www-secure.symantec.com/connect/downloads/...
Comments 11 Comments • Jump to latest comment
Perfect !
Thank you for this workflow, just a few error : in the "Close Message" components of IM/EM/PM/Others processings, there is a bad reference instead of TicketToClose.ProcessID normally.
NicoPax,
Thanks for pointing that out. I thought I had caught all of those. I've gone back into my project and fixed them. I'll upload a newer version, so others won't have the issue.
Hi TGiles,
have you uploaded the updated version of the SD.BulkClosure.package yet?
Cheers
Hi TGiles, I have a problem.
See PIC.
Looks like TGiles built the project in an SD MP1 build... I'd ignore the message and try to open anyway. Let the board know if you have any isues.
Thanks reecardo.
Ok I was able to successfully import the SD.BulkClosure project on my Dev/Test ServiceDesk server, after copying SD.BulkClosure.Data.dll to the Program Files\Symantec\Workflow\Shared\customlib location, as it complained about it being a Missing Resource.
After Publishing the project and adding the Form to the Service Catalog, my testing included successfully closing multiple EMs, IMs and SRs processes using the Bulk Closure Form where all Tasks successfully closed as well.
I will proceed now with publihing the project to my Production environment, where I will publish results in a seperate post.
Credit to TGiles for an execellent and useful form.
Will this work for WF 7.1?
I've created another article that contains the 7.1 version and included the link in the post above. It should becoming public shortly. Just waiting on the Forum moderators to get it checked off.
fantastic!
Hi noodleNT,
Here is the post that TGiles is talking about:
Bulk Process Closure for ServiceDesk 7.1 and Service Packs
https://www-secure.symantec.com/connect/downloads/bulk-process-closure-servicedesk-71-and-service-packs
Kindest Regards,
CNWilliams
CNWilliams
Just confirming I have used the Bulk Closure project in my company's ServiceDesk 7.5 Production environment with success.
Once again, appreciation to TGiles work.
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