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Closing Processes In Servicedesk 7.5

Created: 22 Feb 2013 • Updated: 26 Aug 2013 | 3 comments
BRING's picture
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This is a tool which will close Change and Incident processes in Servicedesk.  It does not delete the processes, but just closes them, making them no longer appear in any reports that use "open" as a status. It has been used successfully in a production environment.  It is very, very, very rough, but since I have seen many requests for this tool, here it is.  You should not need to hire anyone for this to work.

Source code is part of the package.  I run it from the debugger.  Did not think it necesssary to publish.  You will also need to modify the database connection strings to match your environment.

All of the rest of the instructions are included in the package.  Just copy to your Servicedesk server that has Workflow Designer on it, and run the package.

I hope this is helpful for all.

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NicoPax's picture

Exactly what I'm searching for ! A way to close any process that have timeout or exception and so impossible to launch any action because of application error.

Then is your workflow able to close EmailManagement tickets ? This is often this kind of process which have problems due to attached files or anything else.

Thank you for your work !

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TGiles's picture

Currently this process only works with incidents.

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BRING's picture

I believe the TGILES will have a more comprehensive tool coming soon.  It will be good!  This one is a small stop gap.

 

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