HelpDesk Report - Release Worker Licenses

Here is a report for HelpDesk Solution 6.5 which will release worker licenses.  When you run the report (from your NS), it lists all users consuming a license currently.  If you see a user whose license you'd like to release, right-click their record, and click “Remove Workers License:”

A new window should pop up with the worker, and if License is set to zero, you should be all set:

To install, save the attached zip file, and unzip the "HelpDesk Licenses.xml" file.  Open your NS console and browse to reports.  Right click the Reports folder, and click Import: 

Select the xml file and it should import.  You should now have a folder under reports called "HelpDesk Licenses."  Run the "HelpDesk License Consumption" report and follow the steps above. 

Be sure to test the report in your test\dev environment prior to adding to production!