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How to reset SEPM password in 12.1.x

Created: 01 Mar 2014 • Updated: 10 Mar 2014 | 12 comments
Jeshrel's picture
+6 8 Votes
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Hi,

Administrators maintaining multiple SEPM's or security products have problem in resetting in SEPM 12.1.x is they have missed out to provide email address during installation.

resetpass.bat was present in 11.0.x and greatly missed in 12.1.x. i have re-constructed restpass.bat to reset password for 12.1.x SEPM. 

Just like 11.0.x the resetpass.bat has to placed in the  following location, unzip the file place in the location mentioned below.

For 32 bit:

Driver in which SEPM is installed/Program files/symantec/symantec endpoint protection manager/tools/

For 64 bit:

Driver in which SEPM is installed/Program files(x86)/symantec/symantec endpoint protection manager/tools/

Once it is placed in tools folder and run it with administrative privileges, then it will open a command prompt and close automatically it might take a couple of minutes, once the command prompt closes. 

Open SEPM console and type 

Username: admin

Password: admin

Comments 12 CommentsJump to latest comment

Chetan Savade's picture

Hi,

Symantec Endpoint Protection 12.1 Release Update 1 Maintenance Patch 1 (RU1 MP1) or later does not use resetpass.bat, which has been removed from the Tools directory.

The new method is a safer mechanism to reset passwords.

Reference: Resetpass.bat is not in Tools folder
http://www.symantec.com/docs/TECH186978

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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Jeshrel's picture

Hi Chetan,

Its always good to have options, there are many situations where email address is not configured, in that case, the administrator has to start from the very beginning, in such cases this tool would be very helful.

I have used this tool on all versions of 12.1.X and its woks fine, hass not caused any SEPM crashes or any other i have come across. Please let me know if any exits.

Thank for your feedback

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Nene's picture

Hi Chetan,

Thank you for this information. I was wondering where it went.

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Ch@gGynelL_12's picture

Hi Jeshrel,

Good thing that you've post a resetpass tool here but why Symantec is not posting the resetpass tool publicly is for security purposes. Users forgotten their passwords and without email configured on SEPM was best to contact Symantec Support and request for Resetpass tool.

Regards,

JM

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raju123's picture

I am agree with JM. Resetpass.exe is not be a secure way to reset the password, because any of the system admin able to run it easier. Forgot password option is a good way to get the exact password on the right place.

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Lakshmi Narasimha's picture

Jeshrel.. Exclet ... yor bat file worked .. Really im searching from one month .. this will resolved.

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concrete_block's picture

Thanks Jeshrel,

There have been times I have gone to customers to upgrade or optimize their SEPM configuration and no one has the admin password. Most of the time the person that had that password left the company or just cannot remember the password because they haven't logged into the system in a while. If the SEPM was not configured properly, then resetpass.bat is a timesaver.

I will certainly add this to my toolkit.

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Jeshrel's picture

Hi Guys,

The script was posted for the people who are in need and who would like a quick solution.

If security if your main priority and if your a security geek, please use A&D policy on the client system on which SEPM is installed to prevent anyone from running scripts on the system or please resort to other measures.

Settings up email and going by it is the best way to reset the password.

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Jeshrel's picture

Hi,

I am happy to know that the tool was of gud assistance to you guys, would appreciate if you would vote up for the download..:)

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Jad - Momentis Systems.'s picture

Hi,

Will it work on SEP SBE?

Thanks

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Chetan Savade's picture

Yes.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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Jad - Momentis Systems.'s picture

Thanks for your reply but it did not work for me.

I ran the script on the server where SEPM is installed but did not work.

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