Remote Altiris Agent Diagnostics

Just a heads up, the next reboot due entry doesn't seem to be pulling from my local client. It still says 'Not scheduled' even though the local agent says one is happening. I did refresh the tab with no change.

Oh snap! This is an amazing tool! Great job and thank you so much I will be sharing this with my team.

I'm using an account that has administrative access on both the source and target system. Both has Remote Registry Service enabled and I can use DameWare to administer all aspects of the target system. But alas, I am plagued with the inability to connect to the target system using this utility. I even tested with the firewalls disabled, no luck.

Bug? Other possibilities? Suggestions?

Hi,
from remote machine i am to connect client machine where AA is installed. On Logs tab, (fifth tab) i get connected to logs (done manually), but the logs are not refreshing. if i click on Refresh button then all logs disappear and i again need to set path for logs. is this behavior correct or it should refresh logs automatically?

Great tool. I am having an issue though. At times, when I connect to a computer, or when I am connected and click on the Software Update Tab I am getting the following error:

"Argument 'Length' must be greater or equal to zero. at Microsoft.VisualBasic.String.Mid(String str, Int32 Start, Int32 Length) at RemoteAltirisAgent.LoadSoftwareUpdate ()"

After this occurs the Software Update Tab is blank (contains no information). Has anyone seen this error?

Great Job!!! This has been needed for years.

One of the troubleshooting steps we perform a lot is to delete the policy file, kill the agent process, and the start the service. Could a button be added on the policy tab to delete this file? The kill process would be nice too since sometimes if it is in a hosed state the service will not stop.

I was noticing you can't start the application from a mapped drive. It fails immediately with "Windows encountered a problem and needs to close". I was going to add this to the right click menu of the DS in the RemoteControlTools.ini. What can I do to make this work?

I'm using an account that has administrative access on both the source and target system. I can check the Logs, I can open the remote file system or task manager. But when I perform to run a program job under the software delivery tab I receive the following error: "The remote server machine does not exist or is unavailable". If I stopp the windows XP Firewall on client side then it works perfect. I checked the pfirewall.log but I can't find any dropped entries.
Tnx for any suggestions!

I wrote a utility to remotely connect for RDP and it had the same ping function before it connected. I found on Vista that I had to set up a "Don't Ping" check box because Vista firewall does not give a ping response by default. Could this feature be added?

I would also like the "Connect As" feature as well. We are in the middle of migration from Novel to AD and we don't have that hook in yet on all our PCs.

I also like the new process explorer like button that shows you the current process. Could more tool buttons be added to hook into the computer manager settings, registry or things of that nature?

Either way, this is a very cool tool. Our application packagers use it to test Altiris application delivery while no user is logged in to test boxes.

My workstation's OS language on wich I run this tool (1.1.5.0) is french.

I get a message like this one 'Conversion from string "15-1-2009 14:51:21" to type 'Date' is not valid.' when I click on some packages on the Software Delivery tab. What is weird is that it does not do that on all but just on some packages.

My Regional Setting:

Hour: 13:37:37
Short date: 2009-02-27
long daye: 27 février 2009

Is there something that I can do other than changing my date/time format?

 https://kb.altiris.com/article.asp?article=45023&p=1

The above link doesn't work for me.  Is there another location?

Click here, The new Tool is @ this link

Curious, https://kb.altiris.com/article.asp?article=45023&p=1
it is working for me ?

Hi ,

Good tool, will definetely try will save a lot of time.

I want to enable this to be run from the NS via the Item Tasks. I've setup a new User Defined Item Task called Agent Diagnostics. My Settings are below.

Name: Agent Diagnostics
Description: Altiris Remote Agent Diagnostics
Resource Type: Computer
Action Type: Command Line
Command Line: \\ns\express\Software\Agent_Diagnostics\Remote Altiris Agent Diagnostics.exe %AeX AC Identification.Name%

Substitution Parameters

%AeX AC Identification.Name% = Data class: [AeX AC Identification].[Name]

This right-click task is added, and it pulls up the Launch Command web page dialog and tries to run. However, it never starts. Yes all users have rights to the \\ns\express\Software\Agent_Diagnostics\ directory. Thoughts?

I am attempting to do either Start Patch Cycle/Run Update/Remote Execute (any of the default options) and get the following result:

    Access is denied.  (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)

I have attempted to run the diagnostic tool as myself (I am a domain admin), as a local admin on the target system and also as another domain admin account an all give me the same result...any insight as to what else I should be checking or trying would be greatly apprecieated.

This tool is great and if I can get this problem figured out it will be that much more valuable.

exactly the same problem with the patch cycle. can connect to the client and view the configuration without problems, but can not start any task.

First off, great tool.  We use it constantly.
Could you pull the DS server information from the registry as well?  Like a lot of customers we use both NS and DS and have a number of DS servers serving PC's that may all fall under 1 NS server.  Being able to reference what DS the client connects to (while already connected with this tool)  would save the step of looking it up via another method.
It would be handy. 
Thanks

Hi,

Can you indicate which ports this utility uses?  Windows Firewall likes to block it in our environment.  Thanks!

Any progress made in determing the errors when using the "Remote Execute" ?

The RPC server is unavailbe.  (Exception from HRESULT:0x800706BA)
OR
Access is Denied. (Exception from HRESULT:0x80070005 (E_ACCESSDENIED)) 

Two dfferent machines, both we have full admin access to.

Since I have updated to Version 1.4.3.0 I receive only empty fields on the right two panels when I click to a task on the left ("Click Program below to Show Run History and Details") panel in "Software Delivery" tab.
Thanks in advance for any suggestions!

We experience error "Unable to copy the agent install package to the remote machine", but checking the remote machine c$ i can see it copied the aexnsc.exe to the root of the machine.  Any syggestions?

No feedback by anybody?

Did anyone create a user guide for dummies for this diagnostic tool?
A step by step guide with how to use and what to check for would be nice for use by junior assistants.

Great tool for Endpoint Maintenance!

Jaco,
Sorry, I see that you posted a Agent Install error. I do not monitor Juice. Please send feedback to KB 45023 https://kb.altiris.com/article.asp?article=45023&p=1

Now that I see your error, I will fix.

FYI - I am almost done with x64 support and passing creds.

If I resize the program window, the find field in the Software Delivery tab moves into the list.

Any ideas to solfe the problem?

Thanks for any feedback!

I am having problems getting this download.  The zipped download appears to be available but when I download it (137kb file) it cannot be opened with any program (winzip, winrar, 7zip, etc) it appears to be blank or the download is broken.
Can anyone email it to me or provide me with a  valid download link?

to right click and add an extension. It seems like some download programs (I used Firefox) strip the extension off the end.

First off, I'd like to say that this tool is GREAT!  I use it on a nearly daily basis working with agents around the company.

Feature Request: Maybe this is a bit "out of scope," but one thing I run into frequently is having a list of machines that I need to check (see why they didn't receive a package, do a config update, etc.).  I typically ping them manually first to make sure they're valid machines in DNS, and that they're online before connecting to them.  Would it be possible to add a "Ping Window," where you can paste in a list of machines, then the tool would ping them and return results whether they're valid and reachable?  Then out of the machines that reply, maybe you could right click it, and there could be an option for RAAD to connect.  Nothing's worse than trying to troubleshoot a machine, to find out that it's not even on the network anymore :). 

Is that too far off base, or something that people would like?

Anyway, thanks again for the great tool!