Login to participate
Security DownloadsRSS

SEP Support Tool

MattBarber's picture
MattBarber
June 8th, 2009
Filed under: , , , ,

 This is the tool that SEP Technical support will use when they need an activiry log from a system.  Pretty helpful also if you run this on a system having issues.  It will also check for upgrades each time you run it.  You can also use this tool to verify whether or not a server has the ability to act as a SEPM.

+6 (6 votes)
Amihan's picture
Amihan
22 weeks 6 days ago

thanks for the wonderful

thanks for the wonderful tool...

+1 (1 vote)
Kadoneng's picture
Kadoneng
22 weeks 3 days ago

thank you Sir for this

thank you Sir for this download...
this will really help us..

+1 (1 vote)
Happytohelp's picture
Happytohelp
18 weeks 4 days ago

 You can also get the tool

 You can also get the tool over here

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008071709480648

+1 (1 vote)
Peterpan's picture
Peterpan
18 weeks 4 days ago

@ MattBarber

Hi,

 Is SEP tool can verify if the workstation hava a virus?

:-)

0 votes
Ivan Tang's picture
Ivan Tang
16 weeks 4 days ago

Hi Matter for your question

When you run this support tool there will be a check box of ESUGLPDU report, if you check it, there will be a General load point report created also. this report always used by Tech support to identify if this machine was infected, or check is there any susperiouse files in this machine.

as far as I know, there is no such tools can be run, then feed back a result if this machine have virus or not, basicly, we strongly recommented customer install our antivirus first then update to latest definition, do full scan, if there is a virus, we can see virus found, but it is hard to find virus while current virus definition didnot cover this virus, always happen when this virus is a new variation.

beside this ESUGLPDU tool, there are lots of system log generation tools can be use to identify if this machine was virus infected, like SReng which also named system repair engine.

the general way to analysis such log is check latest modified files which didnot have correct  file signatures, pay more attention if such files are .exe .dll .sys etc

wish this make sense for you

Ivan Tang

 

0 votes
Ivan Tang's picture
Ivan Tang
16 weeks 4 days ago

comments: about this support tool

Hi All

This support tool will be available at SEP MR5 version, after customer upgrade to MR5, open client user interface, click help and support, there will be a button of download support tool.

Regards
Ivan

0 votes