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SEP Support Tool

MattBarber's picture

 This is the tool that SEP Technical support will use when they need an activiry log from a system.  Pretty helpful also if you run this on a system having issues.  It will also check for upgrades each time you run it.  You can also use this tool to verify whether or not a server has the ability to act as a SEPM.

Amihan's picture

thanks for the wonderful

thanks for the wonderful tool...

Kadoneng's picture

thank you Sir for this

thank you Sir for this download...
this will really help us..

Happytohelp's picture

 You can also get the tool

 You can also get the tool over here

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008071709480648

Peterpan's picture

@ MattBarber

Hi,

 Is SEP tool can verify if the workstation hava a virus?

:-)

Ivan Tang's picture

Hi Matter for your question

When you run this support tool there will be a check box of ESUGLPDU report, if you check it, there will be a General load point report created also. this report always used by Tech support to identify if this machine was infected, or check is there any susperiouse files in this machine.

as far as I know, there is no such tools can be run, then feed back a result if this machine have virus or not, basicly, we strongly recommented customer install our antivirus first then update to latest definition, do full scan, if there is a virus, we can see virus found, but it is hard to find virus while current virus definition didnot cover this virus, always happen when this virus is a new variation.

beside this ESUGLPDU tool, there are lots of system log generation tools can be use to identify if this machine was virus infected, like SReng which also named system repair engine.

the general way to analysis such log is check latest modified files which didnot have correct  file signatures, pay more attention if such files are .exe .dll .sys etc

wish this make sense for you

Ivan Tang

 

Ivan Tang's picture

comments: about this support tool

Hi All

This support tool will be available at SEP MR5 version, after customer upgrade to MR5, open client user interface, click help and support, there will be a button of download support tool.

Regards
Ivan