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The Sylinkreplacer tool for connecting SEP clients to a SEPM

Created: 01 Jun 2009 • Updated: 02 Jun 2009 | 88 comments
Aniket Amdekar's picture
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The "SylinkReplacer" utility is designed to replace Sylink.xml files in existing Symantec Endpoint Protection clients.

Note: The "SylinkReplacer" utility is only for use in Symantec Endpoint Protection environments.

Note: The zip file is password protected. To unzip the file use the following password: symantec

1. Extract the file to a convenient location, such as the Desktop, using the unzip password provided above.
2. Follow the instructions provided in the SylinkReplacer.PDF
3. Execute the tool by double clicking SylinkReplacer.exe and follow the onscreen instructions.

Please note that the DOS window should not be closed during any course of action while the tool is running.

Comments 88 CommentsJump to latest comment

Saeed's picture

Hey its great you uploaded this tool

If a forum post solves your problem, please flag it as a solution. If you like an article, blog post or download vote it up.
 

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Vikram Kumar-SAV to SEP's picture

 Most of the times Support is not sure what is internal and what can be external otherwise this tool would have been out long time back..
But I still beleive Cleanwipe should be just internal.

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

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John Cooperfield's picture

I gues you only hear from folks who had a problem with CW. I have used it on servers and desktops (PCs and laptops) for years with no issues.

I even used to prepare a new server for installing a SAV console or a SEPM with it.

To me it is a vital tool sometimes.

Thanks

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hj1979's picture

Helping Tool for client Connectivity. yes

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vee_zza's picture

This is good tool for Symantec FAN
vote !

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Mudit Kumar's picture

Good Job Aniket, this will for sure help Customer/Users.

Thanks & Regards,
Mudit Kumar
 

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IS Security Team's picture

Very Usual,
Thank you for this Article!
Very good tool

Best Regards.

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vee_zza's picture

Hi

Thank you very much

your tool is working and very useful for Symantec FAN here.

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Jay Pawaskar's picture

Thanks a lot. This will definitely help.

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Davinci_uk's picture

Great Article, attached PDF is good also.

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Abiu's picture

Is my tools favorites....mmm  is good!!

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Vikram Kumar-SAV to SEP's picture

 FYI
He is the one who actually coded it
https://www-secure.symantec.com/connect/user/sandeepcheema

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

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Seppidane's picture

Is it possible that this nice little tool only works on english operating systems?

I just ran the tool sucessfully on a computer running Windows Server 2003 (English). On another domain, on a domain controller running Windows Server 2003 (German) the tool complains that I'm not a member of local or domain admin group.

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Vikram Kumar-SAV to SEP's picture

 As far I remember this tool wasn't tested on Non English OS. However that should not matter if it failing at authentication.

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

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Jeremy.L's picture

  Hi,

   Yes it is a know issue that this tool fails on non english system, main reason being it referes to groups by name instead of ID's.
For example it will check that the account you are logged in belongs to the "administrators" group, which usually has a different name on Non English Windows.

Unfortunately there is no way around this, you can script the Sylinkdrop utility found on the tools folder of SEP CD2 instead.

Regards

--
Symantec Support
MCSE / CCNA

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Seppidane's picture

Well, determining user accounts and groups by name is a common programming mistake. Luckily I only have a handfull of clients to fix.

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shenen's picture

great tool i really need it for support

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ioniancat21's picture

THANK YOU!!!!!!!!

Posting this tool in the forum here saves people a load of time contacting support. What still boggles my mind is why support would instead want to be swamped in useless support calls and requests when their should be a public area like this for all of Symantec's support tools.

Bravo to the user Aniket Amdekar for his insight by providing this tool publically in the forum...............

CAT

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mufi@mufi.in's picture

saved a lot of time.. cannot understand why symantec didnt promote this.

Regards,
Mufi
Cell: 91-9324220223 / 91-9820688890
Email: mufi@mufi.in
Website: www.mufi.in

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Rafeeq's picture

if Someone is interested in scripting

How to Automate Moving Agents to Another Group in Symantec Enterprise Protection
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008010906205448

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jordanbnell's picture

Thanks so much ! This tool worked like a charm

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chinthakad's picture

Hi All ..

I have successfully move SEMP 400 more clients to my  new server using simple script .
I use Psexec.exe to run scripts remote computers

This good for any one dont wish to take more risck environment guys

You can find the scripts & PStool on attachment.

Cheers

AttachmentSize
Easyway_SyLink_Replace.zip 189.46 KB
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PGA_CR's picture

en realidad esta ha sido una herramienta super util, ya perdí la cuenta de cuantas veces la he utilizado!!

Gracias!!

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Jaisankar :o)'s picture

Hi All / Aniket,

 

today i tried to download the sylinkreplacer.zip and started the exe file in the zip. My McAfee has found a malware in it. ESUGReg.exe.

 

please repack it as clean file.

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Mudit Kumar's picture

Hi Jaisankar,

I downloaded sylinkreplacer.zip and ran it, Symantec Auto Protect did not find any infection, I scanned it manually couple of times and found NO infection. Seems like this zip file is not infected.

Thanks & Regards,
Mudit Kumar
 

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Uayub's picture

Revently I migrated to a new server (same IP and server name). The sylinkreplacer tool worked great. But how would I perform the same process manually for machines that are not part of the Domain?

 

Thanks all for your help.

 

Unis

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Chetan Savade's picture

Hi,

You will have to stop Symantec service first before replacing sylink.xml file manually.

Follow the steps :

Start --> run --> smc -stop  ( It will stop the service)

Copy Sylink.xml file and replace under  c:\program files\Symantec\Symantec end point protection, it will ask you to over rite file, click yes.

Start --> run --> smc -start (it will start the service)

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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Srikanth_Subra's picture

I like this tool

great thing pal..

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

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Roland64's picture

Hey there,

I am an sys admin for the NG in TX and have domain privileges and local admin privileges to both my serves and my client machine.  when i run sylinkreplacer it keeps telling me i do not have rights or permissions.. any ideas?

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Affinity eSolutions's picture

I know this is old posting, but I ran in same issue too, and i just had to run as administrator and that did the trick.

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ajinfante's picture

I am unable to extract the files from the zip file.  It tells me that the password "symantec" is incorrect.

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oliveronicolas's picture

Hola estimados, probé, pero tengo problemas, me genera un archivo no_ping.txt, que puede estar pasando, revise el firwall y esta desactivado.-

 

Saludos

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Stanleyj's picture

Does anyone know how to get this tool to work on 64bit windows 7?  I have about 100 machines left and there all windows 7 and the tool will not replace the file.

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Grossman Technologies's picture

I have the same issue as Stanleyj.   All xp systems updates sylink.  All win7 machines state "path not found".

No windows firewall or UAC turned on.     Does sylinkreplacer has a win 7 issue?

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bschwartz@quantcast.com's picture

Hello, 

I just ran sylinkreplacer on my new SEPM server with Server '08.  All of our clients are win7 pro 64bit and they are not being found with sylinkreplacer.  Please don't tell me win7 pro 64 bit does not work with sylinkreplacer???

 

-Ben

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Chetan Savade's picture

Hi,

I think you can try to deploy through following way, check this thread

https://www-secure.symantec.com/connect/forums/client-deployment-failed#comment-5283271

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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Wong510's picture

Hi

I use Sylinkreplacer tool to replace the sylink.xml file,but there is a problem that I can not stop the access"SMC" on the client,I have type the password in the Sylinkreplacer already,but it doesn't work,there is still a window appear in the client that let me type the password to stop the "SMC".

Is there any infection that my password is too long? My password is 20 characters length

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TROYC's picture

Below is the link to download the SylinkReplacer for SEP 12.1

http://www.mediafire.com/?7mw1n25yywdu1dq

password is Symantec (lowercase)

 I tested it using a SEP 12.1 client which was not communicating with the SEPM and is was successful.

It bypasses the SEP 12.1 tamper protection. 

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colmoconnor's picture

The password specified doesn't open the compressed file after download??

Can anybody provide the password, so as I can use this utility for SEP 12.1

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mangesh.salunkhe's picture

Thanks for uploading and sharing important things.

I will try; if any problem I will chase with you, is this fine for you.

Mangesh K Salunkhe

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Miracle Chris's picture

I have to move SEPM 12.1 Small Business from an old failing server to a new VMware server; I have about 60 clients to move. In the past I have noticed that directions and fixes for the enterprise edition do not work for the small business edition, does anybody know if the Sylinkreplacer will work on Small business edition?? Or do I have to literally "remote-in" to every users PC delete old client and replace with new client from new server?

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Gambhir Singh Pharswan's picture

Hello Team ..

I am using SEPM RU1 Mp1. my live updating process was not working peroperley. then i removed manager and reinstalled it. but now my i need to communicate my all client,s to server.i also ran the sylink replacer but it showing access is denied. it is not possible to go every machine for sylink drop. please help me how can i communicate  my client with server .... it is too urzent.....

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pete_4u2002's picture

the sylink replacer for SEP 12.1 is different than SEP 11

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Gambhir Singh Pharswan's picture

Dear Sir Where can i get the replacer tool for sep 12.1

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pete_4u2002's picture

you need to contact Symantec support team and request for the tool.

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mssym's picture

Try to turn OFF Tamper Protection and then run the tool again

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mssym's picture

Sorry try to turn OFF Tamper Protection and then run the tool again

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Bulbous's picture

Thanks for posting this tool! You have done the community a great service.

Now, if we only had the 12.1 version posted...

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C0ppert0p's picture

Hi,

I'm using the SylinkReplacer_12.1.exe and when it runs against a known IP address, valid administration password and login I see the following message appear in the DOS screen:

  • Discovering clients, PLease wait...
  • Discovering 192.168.168.6
  • find: 'Reply": No such file or directory

I'm only using the one IP address at this time and nothing else is appearing on the screen.

What does this mean and how can finish pushing out the sylink.xml file to this one address.

fyi I get the same message for all the IP addresses I'm trying to discover.

I have version 12.1.671.4971 of the mgmnt console

Any help would be great

 

Thanks

 

Tony

 

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C0ppert0p's picture

I finally figured out what the issue was.

The internal batch files that the tool uses, uses the word "type" it as the succes condition. It should use ttl since "type" is not used in all implementations of "ping". I change to "ttl" and the script connues further. Still some issues but I think they are password related.

One suggestion though. The utility erases itself upon completion, whether it's successfull or not. Probably not the most optimal of solutions

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heysujit's picture

thanks a lot. it help me alot to add clients running SEP11.7 to SEPM12.1. but clients status shows offline. can anyone help me with this???

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haroldvm89's picture

Does not work with SEP 12.1 :(

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Chetan Savade's picture

Hi,

Sylink file location has changed in SEP 12.1.

 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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haroldvm89's picture

Hi!

I'm looking for the Sylinkreplacer version for 12.1. However, i cant find it on the forum

I open a case at Symante Support, but they're taking to much time to reply

Is it possible that you could provide me this tool? I kinda need it now!

Thank you anyway :)

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Chetan Savade's picture

Hi,

Could you share support case number with me, I will make sure that you will get the credentials to download Sylinkreplacer tool.

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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haroldvm89's picture

Hi

I've checked SEPM console (SEP 12.1.2015.2015) and there's a way to update clients, without using sylinkreplacer

Go to "Clients" tab, then "Add a client" and there you have 3 options

- New package

- Existent package

- Communication package update

I choose the third option, which does the same function as sylinkreplacer

With this option available, there's no need to use sylinkreplacer

Thank you anyway. :)

 

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.Brian's picture

Yes, this is a new feature in 12.1 RU2. See here

Restoring client-server communications with Communication Update Package Deployment

Article:HOWTO81109  |  Created: 2012-10-24  |  Updated: 2013-01-30  |  Article URL http://www.symantec.com/docs/HOWTO81109

 

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

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Tang Bui Quoc's picture

 

Hi all

if our SEP client are in version 11., we also have been built new SEPM v12.1 ... to replace syslink.xml for new commnunicating of sep client v11. then what version of sylink replacer should i use ?  sylink replacerv11.x or sylink replacerV12.1 ...

 

Thanks so much

 

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.Brian's picture

use sylinkreplacer 12.1

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

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concrete_block's picture

Time and headache saver tool!

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Chetan Savade's picture

Hi,

For SEP 11 clients use SEP 11 Sylink replacer utility.

For SEP 12.1 clients use SEP 12.1 Sylink replacer utility.

Agree with concrete_block it's very useful utility.

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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concrete_block's picture

If we have SEPM 12.1 and orphaned SEP 11 clients, do we use the SEP 11 Sylink replacer tool to connect those clients to the SEPM 12.1 server or would you recommend using the SEP 12.1 sylink replacer tool?

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Chetan Savade's picture

Hello,

You will have to use SEP 11 sylink replacer tool in that case.

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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Constantine's picture

hi there,

i'm planning migration from 11.0.7 to 12.1.3..

 

i did migration of clients from 11.0.5 to 11.0.7 mp3

does this version of sylinkreplacer help me

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.Brian's picture

This is for 11.x. You need to call support and get the version for 12.1

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

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yudhvir's picture

just a quick question here. while migrating the clients from existing SEPM to the New SEPM, does it required to stop symantec services on existing sepm..????

it is really a big question here.

 

Regards,

Yudhvir Rathee

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Chetan Savade's picture

No, it's not required to stop the existing SEPM services when migrating the clients. 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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yudhvir's picture

Thanks Mithun for the information...

now ..i tried both the option for migration of my existing clients to the new SEPM (12.1.4013 to 12.1.4013)

1. Tried through the deployment of communication package on clients via home page-->Common Task-->Install Protection client to computers.

which was successfull without any interuptions.

2. tried with sylinkreplacer. everything went fine but nothing updated. i checked on clients -->double click on SEP icon-->but still it is pointing to the Old SEPM.

Now question is which option is the best one between the two. 1st one or the 2nd one.

also in my client environment they are providing the services through one site (SEPM) to the 2 or 3 customers.here chalange is how can i get the same database to the new sepm if i will migrate some clients from existing to the new sepm. is it mandatory to take the same backup from existing to the new or just the policy setting export/import will work. or is there any option of same configuration settings to be replicated to the new SEPM....????

 

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yudhvir's picture

can anyone please let me know that what is the default size of SEP client package and how much time and bandwidth it consumes while pushing the client package from SEPM through remote push...

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.Brian's picture

Both 32/64 bit of the latest version are 400+ MB with all features installed

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

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yudhvir's picture

thanks brian...

 

how much time and bandwidth it will consume...?????

also please confirm the size of communication update package which is used to migrate the clients and how much time and bandwidth it will consume......

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.Brian's picture

I don't have those numbers, it varies for every network.

The sylink.xml is a small file, 2-3KB in size.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

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yudhvir's picture

i need the average size and how much bandwidth it can consume...

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yudhvir's picture

anyone can please tell me the thresold values need to be defined in SEPM for Disk usage,
Memory Usage
Free System Disk Space
Free Data Disk Space
Memory Usage
 
it will be very helpful.

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yudhvir's picture

can any one tell the size of upgrade package (11.x to 12.x) ...and how much time it takes to upgrade and bandwidth...

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.Brian's picture

Again, for 12.1 you're looking at roughly 350MB for a full package...the time and bandwidth is not a set number...you need to test this out in your network.

For future reference, you're posting on an old thread. If you want more input and visibility from others, please create a new thread.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

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yudhvir's picture

ok...Brian....thanks for info..

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