Veritas Explorer Download
Most of the time when you have to raise a Symantec support case, the Support representative will often have to ask you for a lot of information.
You can install the attached Veritas Explorer package and run the script, which creates a tar file that you can send to Symantec Support personnel. Please note that Explorer doesn't collect any valuable information/user data.
New versions of Explorer are already a part of the VRTSspt package, but it is provided here for those who have not installed the package.
Download the Tool from the Symantec Technical Support Site:
http://seer.entsupport.symantec.com/docs/243150.htm