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new discussion 24 May 2013
Hi all, I have a request come in asking to make it easier for my non-helpdesk users to put their own tickets in for themselves. When the IT tech goes in to put a ticket in for themselves they would like have a quick way to assign the ticket to themselves without having to search. I thought I could reuse the "assign to me" smart task but I'm not sure how to do this. Does anyone have any ...
updated discussion 24 May 2013
What table\field in the SYMANTECGHOST.DB can i query to identify if a machine in the GhostConsole has Connected or Disconnected status ? (v 11.5.1.2266)   Just saw this link : https://www-secure.symantec.com/connect/forums/gho... "In that type library there is a method to access this flag for an individual client; in the ConfigServer.Application COM service the ClientMachines ...
new discussion 24 May 2013
Hi all, I have a request come in asking to make it easier for my non-helpdesk users to put their own tickets in for themselves. When the IT tech goes in to put a ticket in for themselves they would like have a quick way to assign the ticket to themselves without having to search. I thought I could reuse the "assign to me" smart task but I'm not sure how to do this. Does anyone have any ...
updated discussion 24 May 2013
What table\field in the SYMANTECGHOST.DB can i query to identify if a machine in the GhostConsole has Connected or Disconnected status ? (v 11.5.1.2266)   Just saw this link : https://www-secure.symantec.com/connect/forums/gho... "In that type library there is a method to access this flag for an individual client; in the ConfigServer.Application COM service the ClientMachines ...
updated article 23 May 2013
Version Documents ServiceDesk 7.5 MP1 Symantec™ ServiceDesk 7.5 MP1 Implementation Guide Symantec™ ServiceDesk 7.5 MP1 User Guide Symantec™ ServiceDesk 7.5 MP1 Release Notes ServiceDesk 7.5 Symantec™ ServiceDesk 7.5 Implementation Guide Symantec™ ServiceDesk 7.5 User Guide Symantec™ ServiceDesk 7.5 Release Notes Starting with ServiceDesk ...
updated article 19 May 2013
If you want to create a SendTo shortcut through MSI, then if you just add the shortcut in MSI in SendTo folder, it will not work. Even if you get the shortcut there in every user profile, still it will not work. To make a SendTo shortcut, you need to create it on the fly, which means that shortcut should be created from original exe. To solve this issue for one of my application, WinSCP, I ...
updated article 15 May 2013
Welcome to Putting it All Together! A Document and Video series for Deployment Solution 7.1! In hopes of removing some of the mystery and challenge of Deployment Solution 7.1, this series was developed. (Note - some content is not yet completed and will not therefore have links) Contents: Overview of the document series Simplified How-To Documents and Videos Advanced Use & Customization ...
updated article 15 May 2013
  Version Documents Workflow 7.1 SP2 Symantec™ Workflow 7.1 SP2 Release Notes Symantec™ Workflow 7.1 MP1, SP1, SP2 Component Guide Symantec™ Workflow 7.1 SP2 User Guide Symantec™ Workflow 7.1 SP2 Installation and Configuration Guide Workflow 7.1 SP1 Symantec™ Workflow 7.1 SP1 Release Notes Symantec™ Workflow 7.1 MP1, SP1, SP2 ...
updated article 13 May 2013
To add permissions that allow a security role to access the Symantec Management Agent Push Install page, you must do the following: In the Symantec Management Console, on the Settings menu, click Security > Account Management. In the left pane, click Roles. In the right pane, select the role that you want to edit, and then click Show Security Role Manager Console. In the Security Role Manager ...
new article 10 May 2013
The easy way to get around the three time limit of sysprepping is to either a) use a virtual machine and save a snapshot before the first time you sysprep, or b) capture an image through the console of the state before sysprepping, and then deploy it when it to the same class machine when it needs updated.  If you accidentally reached the three rearm limit without having to start over ...
new blog entry 23 May 2013
Symantec™ ServiceDesk 7.5 MP1 Release Notes http://www.symantec.com/docs/DOC6515  
new blog entry 22 May 2013
(Click on the hyperlink below and open the PDF for the full case study.) Teaser: By investing in Symantec Certification, Endpoint Management knowledge and experience drive customer confidence and business growth Resource Service, a Symantec Platinum Partner based in Moscow, Russia, has more experience and knowledge in Symantec Endpoint Management solutions than any other IT systems integrator ...
blog entry comment 19 May 2013
updated blog entry 16 May 2013
I am looking inside w3wp.exe process dumps right now and I wanted to document here some interesting and important steps to get WinDbg up and running, and returning interesting results (in order)!   General setup: set _NT_EXECUTABLE_IMAGE_PATH=SRV*c:\symbols*http://msdl.microsoft.com/download/symbols   Loading CLR debugging tools: .loadby sos.dll mscorwks .load ...
new blog entry 15 May 2013
The long awaited pcAnywhere hotfix is finally here. Please review "Symantec pcAnywhere 12.6.7 Hot Fix (HF1) readme" (http://www.symantec.com/docs/DOC6435) for full details.
new blog entry 13 May 2013
Ever since the introduction, and general take-up of the tablet, it has been speculated that the death of the PC is nigh. But is this the case? According to IDC, global PC sales fell 13.9% in Q1 2013, accelerating the drop of 8.3% in Q4 2012. Certainly less are being sold, and for this there are many reasons. A fundamental reason for this, and I believe we’ll be seeing this very shortly ...
new blog entry 13 May 2013
Ever since the introduction, and general take-up of the tablet, it has been speculated that the death of the PC is nigh. But is this the case? According to IDC, global PC sales fell 13.9% in Q1 2013, accelerating the drop of 8.3% in Q4 2012. Certainly less are being sold, and for this there are many reasons. A fundamental reason for this, and I believe we’ll be seeing this very shortly ...
new download 09 May 2013
Beschreibung Die Anwendung Monitor Info dient zum Auslesen und Analysieren detaillierter Monitordaten. Diese Daten sind in einer speziellen Struktur (Extended Display Identification Data – EDID) in der Registrierung abgelegt. Enthalten sind Informationen über den Hersteller, das Fertigungsdatum, die Modellbezeichnung, die Auflösung, die Größe, das ...
new event 21 May 2013
Please join us for the next Houston Endpoint Management User Group meeting on June 20 from 12 p.m. to 3 p.m. at Rice University. The meeting will feature a user presentation and an overview of Mobile Management Suite by Symantec Systems Engineer Brad Green. Lunch will be served! Agenda Lunch & Networking Welcome & Introductions User Presentation - TBD Mobile Management Suite - Brad ...
new event 17 May 2013
Please join us for the next Pittsburgh Endpoint Management User Group meeting on June 14 from 2 to 5 p.m. at Jergel's Rhythm Grille in Warrendale. The meeting will feature a presentation on Hardware Independent Imaging by Symantec Systems Engineer John Thomas and a presentation on Asset Management and Software Delivery by ITS. Light refreshments will be served. Agenda Welcome & ...
updated event 16 May 2013
  ...Take me out to the ballgame AND the user group meeting! Join us for our next Columbus Endpoint Management User Group meeting on Monday, June 24 from 9:00 am to 4:00 pm at Huntington Park. Following the meeting, enjoy a complementary baseball game where the Columbus Clippers will host the Lehigh Valley IronPigs. This meeting will feature a presentation by Jason Cordell, ...
updated event 15 May 2013
Bonjour à toutes et tous, La 5eme Session plénière du Groupe des Utilisateurs d'Altiris, Suisses et Francophones (GUASF) est prévue pour la matinée du Mercredi 12 Juin 2013, Lieu: Collège du Léman Sàrl, Route de Sauverny 74, CH-1290 Versoix (GE) avec le repas de midi pour ceux qui le souhaitent. Merci de REMPLIR LE FORMULAIRE ...
updated event 13 May 2013
Hello, The Indiana Endpoint Management User Group Meeting scheduled for May 15 at Dave & Busters has been canceled. We are working on reschedling this meeting and will be in touch with you when details are finalized. If you have any questions, feel free to reach out to me. Thanks You. Jon Eyre User Group Program Manager jon_eyre@symantec.com 801-995-7619
updated event 13 May 2013
Date: May 10 Time: 10-1 p.m.   Location:  Arizona Supreme Court 1501 W Washington St Conf 230 Phoenix, Az 85007   Directions/Parking: Surface parking off of Jefferson St and 15th ave (Jefferson is one way EB, Washington is one way WB) Parking across Jefferson at Dept of Education or West of the court at Wesley Bolin Plaza There will be a security screening, on the second ...
updated event 09 May 2013
Location Point Loma Nazarene University (campus map attached) Fermanian Business Center 3900 Lomaland Drive San Diego, CA 92106-2810   Agenda: Welcome & Introductions How does Altiris fit in with Symantec 4.0? Altiris 7.5 Demo – What's new since the last meeting? Lunch & Networking Prize Drawings & Conclusion  
updated event 09 May 2013
Location Point Loma Nazarene University (campus map attached) Fermanian Business Center 3900 Lomaland Drive San Diego, CA 92106-2810   Agenda: Welcome & Introductions How does Altiris fit in with Symantec 4.0? Altiris 7.5 Demo – What's new since the last meeting? Lunch & Networking Prize Drawings & Conclusion  
updated video 23 May 2013
This video is provided for troubleshooting purposes. In this video, you will see how to manually assign agents to a site server using the VMM solution in an IT Management Suite environment. A manually assigned agent is a computer that has been manually assigned to a site rather than assigned through its subnet. In scenarios, where you have run the inventory, but the task remains queued up ...
updated video 09 May 2013
The first step to securing administrator access is knowing who has accounts and where. Using Arellia Local Security Solution, local administrator groups can be assessed for membership and domain groups assessed for effective membership. Using this information, compliance can be measured and policies to minimize administrator accounts can be created. About Arellia: Arellia provides ...
new idea 20 May 2013
Hello Admin, Currently i am using 7.1 Altiris in my Site. i have seen one issue which is related to Report. When we export the report in .csv format and open in excel, it reflect that File not loaded completely. Reson is Excel has row limit 65536/1,048,576. Report size is larger than this capacity. To sort this issue we have find the solution to merge the file in to 2 parts but this is ...
new idea 14 May 2013
There has been mention of additional options in Rules and Templates to allow both more login and other fields to be included in the MP1 release Does this include allowing Organisational Units to be leveraged in both Rules and Templates?   We have a need for ... - Notifications to be customer specific.  For example our ServiceDesk Contact numbers are different for each ...
new idea 14 May 2013
There has been mention of additional options in Rules and Templates to allow both more login and other fields to be included in the MP1 release Does this include allowing Organisational Units to be leveraged in both Rules and Templates?   We have a need for ... - Notifications to be customer specific.  For example our ServiceDesk Contact numbers are different for each ...