“We are testing CMS7 in our lab environment and have encountered problems with WOL. We are able to reboot and shut the pc down however we cannot "wake" it up. The settings in the BIOS are correct and we can wake it up from the DS but not from the NS. Any suggestions? ...”

“I would like to be able to generate a report on the usage of the individual components of Microsoft Office. Currently, I noticed that excel, powerpoint, etc are catalogued under one application name: "Microsoft Office XP". I've checked the AeXAMInventory.txt and AeXAMDiscovery.txt file and...”

“We've been using Help Desk Solution for years and have never lost the ability to create New Incidents, access Reports, Tasks, perhaps other issues are wrong that we haven't yet tested.  We can bring up the Worker View and find incidents, but the New Incidents feature disappeared from the...”

“I'm looking to build either a collection or report on what computers have less than 2GB of RAM installed.  After running some default reports and building collections that I would think would work I seem to get a discrepancy in my numbers.  Do you guys have any best practices or sample...”

“We are trying to upgrade from NS6 to NS7 and we get to the Install Readiness Check and cannot get past the following error: Dell_Compatibility Install Readiness Check Install Readiness Check DEll_Compatibility failed to run properly We have the latest version of SIM.  We are running Win...”

“In rev 7, there is a large catalogue of known about software which is supposed to make discovering and managing sowftare easier by automatically identifying installed software using rules. ...”

“I had recently set up a power policy for shut down 4 computers in my network. This worked fine for a while but now it has started to spread to other computers that I do not want shut down. I have gone into the NS and deleted the power management job but the computers are still shutting down. ...”

“Has anyone tried to work with the Symantec Software Librarian Security Role? First of all to be able to access the console you need to assign a second role. This is a known issue see the KB 46662. So I have add the test user in both groups however if I want to add a "Software...”

“Ok...I'm trying to get a handle on 7 before we migrate to it and having some difficulties. I'll try to give as much detail as possible. Created an OU in Active Directory name Altiris Test. Built 1 Vista machine and 1 XP machine on an ESXi 3.5 Server. Moved those 2 computers into the Altiris Test...”