“Can anyone tell me how I change the query on the helpdesk dashboard ‘open incidents assigned to me and modified in the report period: all dates’ to be ‘open incidents owned by me and modified in the report period: all dates’ instead. Many thanks for help. ...”

“I am working on a custom satisfaction survey and am stuck. I have never had to modify the new satisfaction survey in Helpdesk 6 SP5. I am used to working with the HTML version not the appweaver . ...”

“I'm trying to set up a system that will automatically send an email with correct formatting to be entered into our Altiris Helpdesk Ticketing system and autopopulate the correct fields.  Unfortunately the information given in the manual is sparce on this topic.  I dug around in the...”

“Any ideas.. Im looking for a report to run by a specific category for open issues. If possible by date range. ...”

“Hi, I'm looking for some help with using the altiris helpdesk webservices. I see that there is an operation called ExecuteQuery when I go to http://[servername]/aexhd/WebService.asmx. However I'm having trouble getting results from the ExecuteQuery operation. ...”

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“The company that I work for currently has a production altiris system that is running version 6.0 SP5.  We have a test altiris system that is also running version 6.0 sp5 but the database structure is slightly different on our test system than on our production system.  I think this is due...”

“I added a ne category i helpdesk about 5 hours ago and it does not show up in helpdesk. I created the category under overhead/administration and I made sure it was active. When I create or modify an incident, I can select overhead and select administration but, I don't get the field showing the...”

“I have users that need to be able to make modifications to their existing comments.  My help desk has the pencil (edit comment) on their screen but some of my workers outside the help desk have a stripped down version (non-administrator) and would like to have that edit comment function...”