“I have a situation where we have an on-call rotation that is modified once a week on mondays.  We have a routing rule in place which routes all new tickets with a certain category tree to the person on call for that week.  I have a vb script that is scheduled to run every monday morning to...”

“I was wondering if anyone has encountered an issue with HTML code showing up in the comment section when an email has been processed? It seems that once the HTML code appears, any time an email is sent from that ticket to get processed again will always have the code in it anytime it gets...”

“Hello, My customer does not like the background grey in the Winuser page. He wants a white background. I don't have the time to open a real customisation project with him. Is there a simple way to slightly change the colours used in this page? I guess there is a style sheet to be touched, but I...”

“I've been scratching my head on this for a while now and though maybe someone could help me figure out the problem. ...”

“Does anyone know why Helpdesk, Edit Incident mode i(vs 6.5) doesn't add all the changes made to an incident if/when comments are added?  For example:  If we make a change to the categories, workers, status, etc fields and save the incidnet,  the history reflects all...”

“I am trying to create a validation rule which does allow a user to make an incident due on Sundays. The easiest way that I can think of is to set it so that when datepart(weekday,workitem_due_on) = 7 there is an issue. since Sunday is represented by a 7. ...”

“What do you all think? Is 7 a lot better than 6? I'm working on whipping up a test server now so I can try it out but I wanted to get some opinions. I've heard and seen that they are vastly different, but that doesn't always mean vastly better. ...”

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“Hello, I need a generic query that lists my open incidents and my queue's incidents in the same table. I need to publish this query in the worker console so I must use variables, like $current_worker_id$. Has some of you already did that? Thank you by advance, David ...”