“Hello, Am about to roll out Altiris 7 across our organisation and am struggling to find any information as to Database sizes etc. We will expect to have 1800 users, 2000 nodes, and what i would like to know is - what size hard disks to spec for the servers... I know i need 4 server so far: 1...”

“Hi all, I'm trying to configure my ServiceDesk to monitor an email account (e.x. sdmail@myorg.com) to automatically create tickets for received mails. ...”

“So, a quick question ... I'm following the instructions from the Customisation guide, and have made some changes to my Email Templates. Open the project, put the space in the name, make my changes, and then Publish Application to Server (overwriting original) Test by creating a new incident - voila,...”

“Is there anything in NS 7/ServiceDesk 7 like we have in NS 6.x/HelpDesk 6.x with respect to Notification Policies and being able to create a Notification Policy that has a "New Incident Automated Action"? ...”

“So I've got AD importing fine, but as the users i want are not in the traditional 'user's' folder, i had to import the whole AD. Of course that means that lists are now populated with a LOT of groups .... Is there is simple way to NOT import some groups ? Cheers J ...”

“I have found the error in the "Altiris Workflow Designer Configuration and Logging Tool". There is one: ...”

“ Hi, Had a quick search for this error on this forum but found nothing so hopefully I am not duplicating a previous post. ...”

“I need to add a "QA Tester" to our implementation of change. It is going to be added as a  "Approval step" before the change makes it to the CAB for a vote. ...”

“I created a CM process and got stuck in the "Plan Creation". It asked me to select a member from a drop-down box, but the drop-down box was empty, thus it did not let me create the plan. At this stage I would have liked to skip the plan creation, as it's not really needed. ...”