Endpoint Management & Virtualization

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Suggested October 2, 2009 1:49AM by cosp

It would be nice with a function to send out urgent messege to all computers from NS or deployment. För example when you need to push out a message that say that is some sort of problem, who the users need to know about maybe logout or that the e-mail server is down.

2 Comments (last comment 3 weeks 6 days ago)

Suggested September 13, 2009 7:32PM by JRV

Prelude Initially, I wrote this about Backup Exec, because that's where I ran into this problem. I'm also a SAV & SEP veteran but don't recall seeing this heinous language in their KB articles. So maybe it's a Veritas thing. But, whatever... ...then it occurred to me that while BE may (or may not) be the only Symantec enterprise product to which the symptom applies, the cure is universal. Because it bridges a huge gap between the goals of Symantec Sales, Support, ...

15 Comments (last comment 8 weeks 21 hours ago)

Suggested September 1, 2009 12:54AM by Pascal.KOTTE

As the 2 products are really different, I suggest you create a separate product "marker" name for SD7, from "helpdesk", as it is currently the case inside KB.Altiris.com ! You have time, the launch is only: end this week... 2 & 1/2 a year I am waiting for that !!! Thanks & best regards.

1 Comments (last comment 12 weeks 7 hours ago)

Status:

Implemented

Suggested July 28, 2009 10:00AM by JoeBolster

Need a better way to adjust the columns in reports in the Help Desk Solutions.

No comments yet.

Suggested June 28, 2009 4:19PM by Jeanne

I work at a school we have limited funds for IT expenses and I am trying to use the service desk to it's full potential we currently own 8 licenses and have about 20 workers in various areas of the college. I replaced our old Helpdesk product HEAT with Altiris to leverage some of the other Altiris products we also have CMS Level 1 and the Deployment product. In HEAT if all the licenses were being used as the admin I could kick out users so the service desk was never without a license I have ...

4 Comments (last comment 16 weeks 6 days ago)

Suggested June 12, 2009 12:35AM by cosp

First sorry for my bad english I hope you understand my idea anyhow. It would be great if you could add images of a City overview, Building, Floor & room, for an example if you looking for how many computer there is in Building B, Floor 2, Room 207 or something like that you could click on the image icon to drill down to computer level. Here you see a overview of a company building and if you click on building B you see next image here ...

3 Comments (last comment 7 weeks 10 hours ago)

Suggested June 1, 2009 10:11PM by deejerydoo

When posting to the fora and even Symantec technical support; it would be realy useful if you could run a little report (either in SIM or Altiris itself) that was able to give an environment summary in a standard format. This would detail hardware, OS and solution information in a standard format, thereby making it easier for everybody involved to see at a glance all the basic information they would need before diving in any further. I know Enterprise Vault has a tool that can ...

2 Comments (last comment 16 weeks 4 days ago)

Suggested May 27, 2009 8:28PM by PeeGee

With Altiris7 we are stuck to use Internet Explorer 7. I'd really like to see FULL browser support for any of the major browsers on any common platform. This should function under Windows, but I'd also like to have full console functionality when using a Linux or MAC platform to access it.

3 Comments (last comment 22 weeks 4 days ago)

Suggested May 25, 2009 2:13PM by Pascal.KOTTE

See kb.altiris.com/article.asp ID 27065 Product and Version: Helpdesk Solution 6.0.207 and prior Current Product Behavior (How does the product work now that does not meet your needs?) Currently, when an email is sent from Helpdesk with more than one address in the To field, only the first email address is added to the history. Requested Product Behavior (How would you like the product to function?) Add all email addresses that are manually entered into the To field to the history. ===> ...

No comments yet.

0 votes

Suggested January 2, 2007 4:22AM by PeeGee

Currently the MyHelpdesk allows users only to select an asset for a new incident to which the user is associated to. In our environment we have imported network printers and other devices and would like to give our users the possibility to create incidents for those devices (Via the My Helpdesk), even though they are not the owners of this asset. We would need to have a search possibility for different asset types also in the My Helpdesk console.

2 Comments (last comment 2 years 40 weeks ago)

0 votes

Suggested November 10, 2006 4:47PM by bhusk

I have not been able to find way to do this, but it would be nice to be able to add a task in Helpdesk that allows the person working the incident to add a computer to a collection based on certain category criteria.

2 Comments (last comment 3 years 1 week ago)

Suggested July 20, 2006 9:01AM by CraigM

How about adding a spell check feature into the Helpdesk Solution? It would greatly benefit the helpdesk workers to have this added for both creating helpdesk tickets and knowledge base articles. Thanks!

12 Comments (last comment 8 weeks 6 days ago)

0 votes

Suggested April 13, 2006 8:17AM by bqtran

We have the ability to send and collect surveys, but we currently have no tool to do report/analysis for them. By creating a survey reporter, we are able to visualize the customer's feedback into a readable format to enhance the customer's experience.

1 Comments (last comment 3 years 17 weeks ago)

0 votes

Suggested April 13, 2006 7:41AM by dr012312

There is a need for a Change Management Audit tool. This solution will take a snapshot of a system prior to a change window, then another snapshot of a system post the change window. It will then have the ability to create work flow to notify someone of a delta report of what was changed and send the report to the someone to verify the said work was the only work that was completed. This would be a separate module offered in conjuction with Change and Helpdesk.

No comments yet.

0 votes

Suggested April 12, 2006 1:25PM by Robyn

Security Levels for Help Desk Knowledge Base would be a great addition. In our environment, we have knowledge base articles that just deal with internal technical support, and also knowledge base articles that are how to's for users. It would be nice to have the users only see the how to's, not the internal articles that are just for 'technical eyes'.

1 Comments (last comment 3 years 17 weeks ago)

Suggested April 11, 2006 10:10AM by 166046

Create a "Wizdom Centre" for client Users to access a knowledge database of common fixes that become active from within the database.

1 Comments (last comment 3 years 18 weeks ago)

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